Change of name

Mayiechauld71

Hello,

Early this week I sent a letter (with my ID) justifying that the contract should be under my name and no longer Mr. Per Sjogren. I still do not see it in my on-line account.

Also, It seems I am not allowed to create an email address. Please help as I think I can create one now that we have moved all our services to Swisscom (phone, TV, internet and including my mobile).

Thank you for helping. My son in law will be better to understand!

Regards

DomiP

Hi, Brigitta,
you are here in a public forum! Please remember that everyone can see your information, such as your phone number. Please remove this and your last name so that no problems arise. You can make this change by clicking on the cog in your question and then pressing edit - then please delete this information or mask it with XXXXX and save it.

Did you send your copy of the ID and the letter by registered mail R to the contact center in Bern? If so, it can take up to 10 days until something works.

To speed up the process, you can call 0800 800 800 together with the contract holder of the hotline and request this - it may then be processed directly or take one more day.

If you live near a Swisscom shop, you can also go there directly with the contract holder - with your ID - and have it transferred there. This will then take half an hour at most.