No TV signal with the status message - 'IPTV disconnected'

whoosy

It has been a couple of days since I coult not watch the TV. I thought it would be alright if it was related to a sort of a temporary disruption. However, the problem is still going on. I have no issue with the internet connection and the lined phone. Only the TV subscription has an issue. I only see a dark blue screen with a couple of basic functions on the bottom. As I have checked the setup (or configuration?), the IPTV status says 'Disconnected'. Please advise me on this issue.

Thank you for your assistance in advance.

suisse

really not sure, but could be something with your subscription?

Try to reset the swisscom tv box. If that doesn't work, call the hotline 0800 800 800

whoosy

Thank you for your advice. In the meantime, the issue has been resolved by itself. I strongly suspect that Swisscom was stopping my subscription on intention or for some other technical reasons. Otherwise, there were several occasions of the internet service disruption without any prior notice. It happened from time to time during the last couple of months. I did not expect Swisscom would apologize for their poor service, but unfortunately, they never said "Sorry" for that.