Pausing recordings kicks me back to live TV

tripazia1

90% of the time I pause a recording, when I get back to playing it it only plays for a couple of seconds and then I get kicked back to live TV. Going back to the recording, I have to start it again from zero. Does anyone know how to fix this?

SamuelD

Hi @tripazia1

Do you have Swisscom TV 1.0 or Swisscom TV 2.0? Have you already tried a reset of the TV box?

Kind regards

Samuel

tripazia1

Hi Samuel,

thanks for jumping in. I have Swisscom TV 2.0. I didn’t reboot specifically for this problem, but the issue has been going on for a while and during that period I have rebooted for different reasons, and never noticed a change in this issue.

SamuelD

Hi @tripazia1

How is the TV box connected with the router? If you use a wireless connection or a connection kit, use for testing only a LAN cable.

Kind regards

Samuel

tripazia1

It’s a cable connection, always has been 🙂

LeylaG

Dear tripazia1,

We forwarded your request to the technical support. You will be contacted as soon as possible.

Kind regards,

tripazia1

Thanks Leyla,

unfortunately today I couldn’t pick up the calls from tech support, however this evening I have tried some extreme pausing tests and everythign seems to be working all right.

Now, as I said in my first post the issue only occurs about 90% of the time, so it could just be a coincidence, but in case tech support has already implemented some action regarding this issue, then it is likely that it has worked.

Thanks