Swisscom Infinity - including ALL Swiss calls, or just to Swisscom numbers?

UncleMike

It's amazing how much Swisscom have spent advertising it's new NATEL® infinity mobile tarrifs, yet it's website contradicts itself.

On some pages, it says that the tarrifs all include "SMS/MMS in all Swiss networks and abroad"

http://www.swisscom.ch/en/residential/mobile/subscription-tariffs.html

However, if you pick any mobile phone, click on the "Recommended plans" tab, suddenly all of the NATEL® infinity only include "Unlimited telephone calls to Swisscom network"

http://www.swisscom.ch/en/residential/mobile/devices/iphone-4-8gb-black.html

http://www.swisscom.ch/en/residential/mobile/devices/iphone-4s-16gb-black.html

This is a huge difference.

So, which version is correct?

And, out of interest, does Swisscom do any cheaper inclusive tarrifs which don't include data? My wife doesn't need more than a basic Nokia phone, doesn't need/want to pay for a Data tarrif she won't use. Suggestions?

UncleMike

I've just been along to the Swisscom store at Zurich Stadelhofen to verify whether "Inclusive calls" means just on Swisscom or throughout all providers.

They confirmed that it was for all providers, but really couldn't care less that the Swisscom website is wrong.

Interestingly, I logged into the Swisscom site to see what my "Loyalty offers" would be, if I renewed my contract, rather than going to a competitor. Zero. I would pay exactly the same as a brand new customer.

That's what I love about Swisscom. They have the best coverage, which is why they can get away with the highest prices and terrible customer service.

Decision made. I'm off to Orange.

UncleMike

Swisscom did reply to my email, suggesting I should refer to the same webpage which I'd

quoted to them. They told me:

"Dear

Thank you for your request."

Ah.

They don't seem to think I have a name.

"Natel Infinity package include phone calls to all Swiss network. You can find all the information

on the following link:
_http://www.swisscom.ch/en/residential/mobile/subscription-tariffs.html
_
Do you have further questions or do you require further assistance?"

"Err, yes. Did you actually read my message?"

So it looks like Swisscom are perfectly content with two conflicting descriptions of their own tarrifs.

Nope, no problem there whatsoever!!

Now that's Swiss Customer Service at it's best!

Mondsucht

This is a huge difference.

So, which version is correct?

http://www.swisscom.ch/en/residential/mobile/subscription-tariffs.html

This is crucial for you. The Text "make telephone calls to Swisscom network" is surely a fault, cause you have for sure unlimited phone access to all swiss networks not only swisscom numbers.

Decision made. I'm off to Orange.

Have fun there 😉____