Scheulioppie72

Hello again @Scheulioppie72,

With the intervention of @Doremi, I took care to contact our experts so that they could analyze your request.

On some channels, subtitles are supported via Apple 4K, however, there are not many of them.

The information I provided is no longer correct, which was previously the case.
Please forgive me for this false news.

I am waiting for feedback from the specialists regarding your situation and I will come back to you as soon as I have news.

Have a good rest of the day

@Scheulioppie72 Hello

It’s been more than 3 hours and by changing channels several times where the subtitles are available no problem for me.

Are the Apple TV updates being carried out?

Even if the television is turned off in standby mode, when it is turned on again the subtitles come back automatically, unless I remove the 220 volts.

Cordialement Doremi

Hello @Scheulioppie72, thank you for your message.

For Apple TV 4K customers using the blue TV app, the experience is different.
Here are the main distinctions between the Swisscom Box 21 and the Apple TV:

• No teletext
• No radio
_• No subtitles~
• Live TV signal delay of 12 to 22 seconds
• Stereo sound
• No UHD quality

Good afternoon

@Scheulioppie72

please cite a program and the broadcast channel where the problem appears