@Deunauvi43 Dear Silvio, I analyzed your line. The question arose: Why did you come to the conclusion that the 5G booster was defective? I’m asking a bit of a “stupid” question because… it always worked, but the combination may not work for you… actually. But I have to elaborate a little more:
You have a g.Fast Anschluss with a bandwidth of up to 200mbps. But the line had problems a long time ago (or always did), which is why it was limited for safety reasons. But this means that the operating state always switches back and forth between g.Fast and the slower vectoring… when you restart the router and depending on the current level of interference on the line.
The crux of the matter is: if the line runs on vectoring, then the booster works; if it runs on g.Fast, then the booster doesn’t work. That’s absolutely right, because the line MUST run on g.Fast and you can’t use the booster with g.Fast (yet)! This also gives you more bandwidth than Vectoring+Booster.
What to do: Switch off the booster (disconnect the small box from the power). Then we have to find the cause of the problems, why the planned performance is nowhere near being achieved. There will now be a first short interruption so that I can test when the errors occur. We simply have to get the line fast and stable, without the 5G booster.
In a few months (or the beginning of 2024) you should be able to use the booster again, as g.Fast will then be supported. So you can benefit from the fast line plus 5G signal.
I hope this explains the current situation.
Best regards
@WalterB thanks for pinging
Roger G.
Swisscom (Schweiz) AG, Product Manager Wireline Access
