FM1940

Hello @Fummerie60, thank you for your message.

Sorry to hear about the bad experience you had with our service.
I invite you to click on this link: [Contact for your requests & complaints](https://www.swisscom.ch/fr/clients-prives/aide/contact.html#cascadingTabs%5Binner%5D =tab_1643987857841&cascadingTabs%5Bouter%5D=tab_1643984430352) where the competent department can come to you help.

Have a nice day🌞,

@FM1940

Good evening FM1940

You presented your problem here, but you are in the wrong place. This forum is made up of Swisscom customers like you. To obtain assistance from customer service, we advise you to contact them directly by clicking on the following link: [Swisscom Contact for your requests & complaints](https://www.swisscom.ch/fr/clients -prives/help/contact.html)

Cordialement Doremi