Thanks for the useful information

How do I get a refund for a double-paid invoice?

On the company’s email I received a message saying that we paid a double invoice… but when I enter the refund link it only lets me enter credit card details (which we don’t have at the company) and not bank details with the IBAN to receive the refund there, why?

How do I get a refund for a double-paid invoice?

in the email I received they only let me enter the credit card details and not the bank details with the IBAN to receive the refund there, why?