My Swisscom app unavailable in Turkish App Store

BlueFairy

Hello everyone,

I am an active Swisscom mobile customer currently staying abroad, and I would like to submit a small product availability request regarding the My Swisscom iOS app.

The My Swisscom app is currently not available in the Turkish Apple App Store. Since my Apple ID region is Türkiye, I am therefore unable to download and use the app without changing the country of my Apple account. Changing the Apple ID region is not a practical option for me because of existing subscriptions, payment methods and other services linked to the account.

I have already tried to find an appropriate written support channel for this request. The Swisscom digital assistant understood the issue but explained that it could not register or forward a product availability request to the responsible team. I also contacted an official Swisscom app-related email address, but received an automatic response stating that the mailbox is not actively monitored.

As I have unfortunately not been able to find another suitable written channel for this type of request, I am posting it here.

I completely understand that Swisscom primarily serves the Swiss market. However, Swisscom customers may live, travel or spend extended periods abroad while continuing to maintain an active Swisscom mobile service. It would therefore be very helpful if the My Swisscom app could also be made available in the Turkish App Store.

If a Swisscom moderator or employee sees this post, I would be very grateful if this request could be forwarded to the team responsible for the My Swisscom app and App Store regional availability.

Thank you very much for your help.

Glotzologe

BlueFairy Die „My Swisscom App“ ist derzeit im türkischen Apple App Store nicht verfügbar.

All die Funktionalitäten des Apps gibt es auch auf der Website von Swisscom, wenn Du Dich dort einloggst. Wie einem Webbrowser auf iPhone ist es leider nicht so bequem wie via einem App. Allenfalls vor einem PC oder Mac könntest Du es als brauchbare Alternative betrachten.

Glotzologe

kaetho

BlueFairy Swisscom-Kunden können jedoch im Ausland leben, reisen oder längere Fristen dort verbringen, während sie weiterhin einen aktiven swisscom mobile-Dienst nutzen. Es wäre daher sehr hilfreich, wenn die „My Swisscom App“ auch im türkischen App Store verfügbar wäre.

Braucht es aus meiner Sicht nicht. VPN einrichten bevor man in die Ferien geht reicht aus. Geht z.B. auf der Internetbox, wenn man ein Swisscom Internetabo hat. Und wenn nicht, z.B. mit einem Rasperry pi und Wireguard drauf, den man ins Heimnetz nimmt. Und dann halt noch DDNS einrichten.

Aber alles erledigen, bevor man ins Ausland geht 😉 Dann bist du auch im Ausland mit deinem Handy “zu Hause”.

WalterB

BlueFairy

Eine zweite Apple-ID für die Schweiz erstellen

Falls Sie Ihre türkische Apple-ID für Updates türkischer Apps behalten möchten, ist dies der beste Weg:

Erstellen Sie auf der Apple-ID Website ein neues, separates Apple-Konto und wählen Sie als Land Schweiz.
Öffnen Sie den App Store auf Ihrem iPhone.
Tippen Sie oben rechts auf Ihr Profilbild, scrollen Sie ganz nach unten und wählen Sie „Abmelden“.
Melden Sie sich mit Ihrer neuen Schweizer Apple-ID an.
Laden Sie die „My Swisscom“ App herunter.
Danach können Sie sich im App Store wieder abmelden und Ihre türkische Apple-ID eintragen. Die Swisscom-App bleibt auf Ihrem Handy funktionstüchtig.

Samsi

BlueFairy

Wirklich notwendig ist die App im Prinzip ja nicht. My Swisscom lässt sich auch im Ausland ganz normal über den Browser nutzen, ohne dass man auf die eigentlichen Funktionen verzichten muss. Die App ist letztlich vor allem eine bequemere Zugriffsvariante, mehr nicht. Ich sehe das daher nicht als riesiges Problem, sondern eher als ein Komfortproblem.

Es war schon immer so, dass diese App grundsätzlich nur in der Schweiz verfügbar ist. Das ist auch unter Android so. Ist ein anderes Land als Schweiz ausgewählt, fehlt die App im PlayStore. Zumindest unter Android kannst du das Land auch nicht einfach immer beliebig ändern. Nach einer Änderung muss eine gewisse Zeit gewartet werden. Wenn du also Türkei als “dein” Land ausgwählt hast, gibt es keine Chance die App im App Store zu bekommen. Es nützt dann auch kein VPN-Dienst, ja selbst ein Aufnenthalt in der Schweiz bringt dir so nichts. Aber eben, nutze MySwisscom einfach alles via Browser.

BlueFairy

Glotzologe

Hi Glotzologe,

Thank you for your reply. I have read all the responses posted so far, including yours, and I appreciate everyone taking the time to suggest alternatives.

I understand that the web version of My Swisscom provides the actual account functions, and I agree that it is a perfectly usable alternative on a PC or Mac. I can also access My Swisscom through the browser. My intention, however, is not really to find an alternative to the app. I would like to be able to use the native My Swisscom app with my Turkish Apple ID, without having to rely on the browser.

I also checked this more closely after reading the replies here. Interestingly, the iOS app is not limited to the Swiss App Store. It is currently listed by Apple in several other countries, including the UK, Germany, France, Italy, Spain and Austria. This is why I think making it available in the Turkish App Store as well could be a reasonable request.

The main reason I posted here is that I am actually trying to submit this as a product/app availability request to Swisscom rather than solve it through a workaround.

Because of my schedule and circumstances, I need to communicate with support in writing. Unfortunately, I have not been able to find a monitored customer support email address, a normal ticket/contact form, or a way to reach a human support agent through the chat. Sam understood my request but told me it could not forward it to the responsible team, and the app-related email address I tried returned an automatic response saying the mailbox is not actively monitored.

That is why I eventually posted here. I was hoping that perhaps a Swisscom moderator or employee might see the discussion and be able to forward the request to the team responsible for My Swisscom and its App Store regional availability.

Thank you again for taking the time to reply.

Herby

Einfache Frage:
Wieso hast Du die App nicht bereits in der Schweiz installiert?

Wäre ohne nun diese Probleme möglich gewesen. ?

Wenn ein Swisscom Anschluss mit konfiguriertem VPN bestehen würde und das iPhone mit Schweizer Identifikation angemeldet ist im Appstore, würde es ev. auch funktionieren.

BlueFairy

Herby

Hi Herby,

Thank you for your reply. I have read all the responses posted so far and I appreciate you taking the time to think about a possible solution.

In my particular case, installing the app while physically in Switzerland would not necessarily have solved the problem, because the relevant factor for App Store availability is the country/storefront of the Apple account rather than simply the physical location of the iPhone. My Apple ID is registered in Türkiye.

For the same reason, a VPN with a Swiss IP address would not normally change the App Store storefront associated with that Apple account. So even if I were physically in Switzerland, the underlying issue would still be that I use the Turkish App Store.

I also checked the app’s availability more closely after reading the replies here. The interesting part is that My Swisscom is actually available in several App Store regions outside Switzerland, including the UK, Germany, France, Italy, Spain and Austria. So the app is not restricted exclusively to Switzerland on iOS.

What I am really trying to do is therefore not find a way around the restriction, but submit a request to Swisscom to consider adding Türkiye to the app’s supported App Store regions.

The reason I posted here is that I have unfortunately been unable to find an appropriate written support channel for such a request. Because of my schedule and circumstances, I need to communicate with support in writing. I could not find a monitored general support email, a normal ticket/contact form, or a way to reach a human agent through the chat. Sam also told me it could not register or forward this type of request.

So I came to the Community in the hope that a Swisscom moderator or employee might see the discussion and forward the request internally to the team responsible for My Swisscom and App Store distribution.

Thank you again for your suggestion.

BlueFairy

kaetho

Hi kaetho,

Thank you for the detailed suggestion. I have read all the replies posted so far, including yours, and I appreciate the time everyone has taken to propose possible solutions.

A VPN through an Internet-Box, or even a Raspberry Pi running WireGuard and DDNS, would certainly be useful in situations where a service is restricted according to the user’s IP address or physical location.

In this particular case, however, the restriction is at the Apple App Store storefront/account level. My Apple ID uses the Turkish App Store, so connecting through a Swiss IP address would not change the country associated with that storefront.

So my aim is not really to make my phone appear to be in Switzerland while abroad. I would prefer the app simply to be officially available through my own App Store region.

I also checked Apple’s current storefronts after reading the responses here, and My Swisscom is already available outside Switzerland in several countries, including the UK, Germany, France, Italy, Spain and Austria. That is why I believe adding Türkiye could at least be considered by the responsible team.

The main reason I posted here is that I am trying to submit that request to Swisscom in writing.

Because of my schedule and circumstances, written communication is important for me. Unfortunately, I could not find a monitored customer support email, a standard ticket/contact form, or a way to reach a human support agent through the chat. Sam understood the issue but said it could not register or forward a product availability request.

As a result, I came to the Community hoping that perhaps a Swisscom moderator or employee might see the discussion and pass the request to the My Swisscom/App Store distribution team.

Thank you again for taking the time to suggest a solution.

BlueFairy

WalterB

Hi WalterB,

Thank you very much for the detailed suggestion. I have read all the replies posted so far, and your solution is probably the most practical workaround suggested here.

Creating a separate Swiss Apple account, temporarily signing into the App Store with it, downloading My Swisscom and then returning to my Turkish Apple ID would most likely allow me to install the app. So I completely understand the method you are suggesting, and I appreciate you explaining the steps clearly.

My preference, however, would be to avoid maintaining a second Apple account and switching App Store accounts simply in order to obtain and potentially update one operator app. What I am really hoping for is official availability of My Swisscom in the Turkish App Store.

I also checked Apple’s storefronts after reading the replies here, and I found that My Swisscom is already officially available outside Switzerland in several countries, including the UK, Germany, France, Italy, Spain and Austria. Therefore, it does not appear to be an app that Swisscom distributes exclusively through the Swiss App Store.

That is actually the reason I would like to submit this as a regional availability request rather than simply work around it with another Apple account.

Unfortunately, reaching the appropriate Swisscom team in writing has proven rather difficult. Because of my schedule and circumstances, I need to communicate with support in writing. I have not been able to find a monitored general support email address, a normal ticket/contact form, or a way to reach a human support agent through the chat. Sam understood the request but told me it could not register or forward it, and an app-related Swisscom email address I tried returned an automatic message saying the mailbox is not actively monitored.

That is why I eventually posted here. My hope is that perhaps a Swisscom moderator or employee will see the discussion and be able to forward this request to the team responsible for My Swisscom and App Store regional availability.

Thank you again. Your suggestion is genuinely useful as a fallback option.

BlueFairy

Samsi

Hi Samsi,

Thank you for your detailed reply. I have read all the responses posted so far and I appreciate you taking the time to explain your view.

I agree with you on one important point: a VPN would not solve an App Store storefront restriction. The country of the Apple account is what matters here, rather than simply the user’s current IP address or physical location.

However, I checked the iOS availability more closely after reading your comment, and there is one important detail that may be useful for the discussion: My Swisscom is not currently limited to the Swiss App Store.

Apple presently lists the same My Swisscom app in several other national App Stores, including the United Kingdom, Germany, France, Italy, Spain and Austria. So, at least on iOS, Swisscom is already distributing the app in a number of countries outside Switzerland.

This is actually why I think requesting availability in the Turkish App Store is reasonable. I fully understand that the browser version can provide the essential functions, and I also understand that there are workarounds such as using another Apple account. But my objective is not to find a workaround. I would like to ask Swisscom whether Türkiye could simply be added to the regions in which the app is officially distributed.

The reason I posted this request in the Community is that I have unfortunately been unable to find a suitable way to submit it directly to Swisscom in writing.

Because of my schedule and circumstances, I need to communicate with support in writing. There does not appear to be a monitored general customer support email, I could not find a normal ticket/contact form, and I have not found a way to reach a human support representative through the chat. Sam understood my request but explicitly told me it could not register or forward this type of product availability request.

I therefore posted here in the hope that a Swisscom moderator or employee might see it and forward the request to the team responsible for My Swisscom and its App Store regional distribution.

Thank you again for contributing to the discussion.

WalterB

BlueFairy

Apple hat auch eine Geo Sperre für die App eingebaut nicht nur für die App von Swisscom .

Meine Verwandten in CostaRica haben schon lange einen separates Apple-Konto für die Schweiz eingerichtet da Sie vorher auch nicht mehr Finance App von der Schweiz runterladen konnten und viele andere App wegen der Geo Sperre.

POGO 1104

BlueFairy
Der Grund, warum ich diese Anfrage in der Community gepostet habe, ist, dass es mir leider nicht gelungen ist, einen geeigneten Weg zu finden, sie direkt schriftlich bei Swisscom einzureichen.

Hier sind alle Kontaktmöglichkeiten:
https://www.swisscom.ch/en/residential/impressum.html
.

BlueFairy
Ich habe den Beitrag daher hier veröffentlicht, in der Hoffnung, dass ein Swisscom-Moderator oder -Mitarbeiter ihn sieht und die Anfrage an das Team weiterleitet, das für „My Swisscom“ und den regionalen Vertrieb im App Store zuständig ist.

Diese Möglichkeit besteht hier theoretisch - praktische Erfolgsaussichten aber Nahezu NULL

Samsi

BlueFairy

Ja es stimmt, in gewissen Ländern gibt es die MySwisscom App. Ist also nicht Schweiz Exklusiv, aber du musst wissen… Deutschland, Frankreich oder Italien sind als direkte Nachbarländer natürlich etwas völlig anderes. Dort dürfte es schlicht deutlich mehr Swisscom-Kunden geben, die einen entsprechenden App-Store-Account nutzen. Grenzgänger, ausgewanderte Personen die dort leben usw. Das gilt auch für Spanien. Das ist nicht mit der Türkei vergleichbar.

Bei der Türkei dürfte die Nachfrage dagegen wohl sehr überschaubar sein und eher einzelne Spezialfälle betreffen, wenn überhaupt. Dazu kommt, zumindest wurde dies mal gesagt, dass Swisscom bei zusätzlichen Länder-Stores auch die jeweiligen rechtlichen Rahmenbedingungen im entsprechenden Land wo man die App anbietet, prüfen muss -> Und sich der Aufwand den tatsächlichen Nutzen wie eben z.B. der Türkei wohl sehr schnell übersteigen kann.

Den Wunsch kann man natürlich weitergeben. Theoretisch auch hier in der Community, das ist nicht direkt falsch. Ob Swisscom wegen solcher Einzelfälle aber tatsächlich den türkischen Store zusätzlich freischaltet, würde ich jetzt aber sehr stark bezweifeln, da es wohl kaum Nachfrage/Bedarf gibt. Zumal My Swisscom eben weiterhin ganz normal ohne jegliche Einschränkungen über den Browser genutzt werden kann. Ja wir reden hier eigentlich wirklich nur von einem Komfort/Luxusproblem.

BlueFairy

Samsi

@Samsi

Thank you very much for the detailed explanation. I understand your point much better now.

Your explanation regarding neighbouring countries, the likely number of Swisscom customers using those App Store regions, and the possible legal or administrative work involved in activating additional countries makes sense. Of course, neither of us knows what the actual demand in Türkiye is or what criteria Swisscom uses internally, but I can understand why the company may prioritise some countries over others.

My intention was simply to make sure the request could reach Swisscom rather than to suggest that the Turkish store should necessarily be activated for one individual customer.

Thanks to another member here, I have now found an official Swisscom email address for residential customers and have submitted the request there. I do not have particularly high expectations, but at least the feedback has now been sent through an official written channel.

For my own use, I also have enough practical alternatives now, including using an Apple account/storefront from one of the supported European countries when necessary. Since My Swisscom is not an app I need to open constantly, this is an acceptable solution for me.

Thank you again for taking the time to discuss the issue and explain the other side of it. I genuinely appreciate it.

OsiriX

@BlueFairy

Du könntest evtl. über die Familienfreigabe lösen, falls du ein Familienmitglied in der Schweiz über Apple Store Schweiz eingeloggt ist.

Es könnte so funktionieren…

user109

OsiriX @BlueFairy

Man kann gewisse App’s auch sharen, wenn derjenige kein Zugang zur APP in dem Land hat.

Habe ich so mit der deutschen DHL Packstation APP gemacht. Die gibt es nur im APP Store für Deutschland.

Oder schauen in alternativ App-Store (Sicherheitsrisko)

Oder es geht auch mit einen APK Extractor von einem Natel wo die APP installiert ist, nur das Programm ist mit sehr viel Werbung verseucht. Nur die Aktualisierung ist natürlich das Problem. Den Google-Store darf man 1xPro Jahr nur wechseln. Ich habe es vor ein Paar Jahren Geschafft die Deutsche DHL Packstation’s App auf meinen Schweizer Natel zu installieren. Es funktionierte nur mit deutschen Google-Store im deutschen Mobilfunknetz.

BlueFairy

OsiriX

@OsiriX

Thank you very much for the Family Sharing suggestion and for taking the time to think of another possible solution.

Together with the other Apple account suggestions in this discussion, it has given me several different ways of dealing with the regional availability issue without depending on a change to the Turkish App Store.

I have now also managed to submit the original request to an official Swisscom email address, so I will leave that with Swisscom and use one of the practical alternatives suggested here if necessary.

My Swisscom is not something I need to open constantly like a messaging, email or social media app, so having a workaround for occasional use is perfectly manageable for me.

Thank you again for trying to help. I really appreciate it.

POGO 1104

user109
Oder es geht auch mit einen APK Extractor von einem Natel wo die APP installiert ist, nur das Programm ist mit sehr viel Werbung verseucht. Nur die Aktualisierung ist natürlich das Problem. Den Google-Store darf man 1xPro Jahr nur wechseln

Geht hier im Topic aber um iOS - weiss nicht, obs da auch eine Art APK-Extractor gibt 🤔

BlueFairy

user109

@user109

Thank you very much for trying to help and for sharing your experience with the German DHL app.

Although some of the Android-specific methods you mentioned do not apply in my case because I am using an iPhone, your example was still useful because it shows that regional app availability is something users encounter with many different services and that there are sometimes alternative ways around it.

Between Family Sharing, the separate Apple account suggestion and the other ideas shared here, I now have several possible solutions.

I have also managed to send my original request to an official Swisscom email address, so I think I have taken the matter as far as reasonably possible for now.

Thank you again for taking the time to contribute and to help. I genuinely appreciate it.

WalterB

POGO 1104

Beim Apple iOS braucht es das alles nicht weil es sehr gut funktioniert mit den Vorschlägen und Du hast recht es geht um das iPhone und nicht Android. 😉

BlueFairy

POGO 1104

@POGO 1104

Thank you very much. Your link actually helped me find something that I had not managed to find during my own searches.

On the official Swisscom Impressum page, I found the residential customer email address ixyz@abc.ch. I have now sent my original app availability request there as well.

I am not setting my expectations too high, especially after your comment about the practical chances of such a request being forwarded internally, but at least I have now been able to submit it through an official written Swisscom contact address.

For the app itself, I also now have several practical alternatives thanks to the suggestions in this discussion, so I think I have reached a reasonable solution either way.

If Swisscom replies positively or the app ever becomes available in the Turkish App Store as a result, I will definitely come back and update everyone here.

Thank you again. Your message was genuinely useful to me.

BlueFairy

WalterB

@WalterB

Thank you very much for all your help and for taking the time to explain the Apple account solution in detail.

After considering all the suggestions here, I agree that using a separate Apple account for a supported App Store region is probably one of the most practical solutions if I want to use the native app. Your example involving your relatives in Costa Rica was particularly helpful in understanding how people deal with similar regional restrictions in practice.

I had initially considered changing the region of my main Apple account when necessary, but maintaining a separate account for App Store purposes may ultimately be the cleaner solution.

In any case, I now have a workable alternative even if the Turkish App Store availability does not change.

Thank you again for your patience and your genuinely helpful suggestions. I really appreciate it.