No access to internet blocking

  • In the Swisscom app, when I try to block internet access for the TV-Box, it doesn’t work because the tab doesn’t appear. I have restarted everything without success

    Show original language (French)
    • Doremi has responded to this post.
    • Strange, both TV boxes are displayed, how is yours connected to the Internet box?

      ***I call up the lock in the menu of the Internet box myself by entering 192.168.1.1 in the Internet browser.

      Strange, both TV boxes are displayed, how is yours connected to the Internet box?

      ***I call up the lock in the menu of the Internet box myself by entering 192.168.1.1 in the Internet browser.

      Show original language (German)
      changed by WalterB

      Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

      8 days later

      Doremi Good evening. Thanks for the reply. I go to the Swisscom app then choose “block internet access” and the TV Box. Then the “Block internet access” tab is non-existent. However, it is visible for other devices. My TV is blocked at 11pm in the evening, which corresponds to the programming I had made at the time, but now it’s impossible to change it.

      Show original language (French)

        Matt70 “internet access blocking” and the TV Box

        follow this path: My Swisscom > Internet > Connected devices: xx online > select TV-Box > Internet Access Block > Configure Internet Lock (as shown below) > Save
        select TV-Box > Block Internet Access > Configure Internet Lock (as shown below) > Save

        if the problem persists, please specify the model of TV-Box and router (Internet-Box)
        and the connection mode TV-Box <-> router

        you can also contact the Swisscom Hotline to check these Internet blockages
        Private customers: contact by hotline, chat, message | Swisscom
        or call the free number 0800 800 800

        Show original language (French)
        changed by Black Mamba

        “On apprend parfois plus d'une défaite que d'une victoire” — José Raúl Capablanca