FCH1967 Can you describe these “micro-interruptions” in more detail please? Since when do they occur? Is it the DSL link that sometimes goes offline briefly? This would be recognisable by the fact that the LED on the Internet box turns red. Or are packet losses occurring? You can determine this using the ping command, for example. The connection values as requested by WalterB are also of interest.

Show original language (German)

Have you tried turning it off and on again?

Freimmientis36

So this is not the norm and shouldn’t be, don’t have fibre and don’t have this problem with either of the two TV boxes or watching YouTube movies, no interruptions via the MyCloud either.

Show original language (German)

Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

    WalterB

    I don’t have fibre either. It’s been happening since I got Box 5. Once again, these outages are rare, only last a few seconds and so the inconvenience is minimal. It’s true that this has never happened before.

    Show original language (French)
    • WalterB has responded to this post.

      • WalterB has responded to this post.
        8 days later

        FCH1967
        The line is very good, I don’t see any problems.

        2 tips:

        1. you have a device on the network called “Qualcomm Atheros HomePlug AV Device”. These are known to interfere with the DSL signal to the router. I suggest that you unplug the device and let it run for several days as a test.
        1. the LG TV is connected to the InternetBox3 via 2.4GHz WLAN. That works, but I would connect it with a cable if possible.

        Good luck

        Show original language (German)

        Roger G.
        Swisscom (Schweiz) AG, Product Manager Wireline Access