Hello. I bought a starter pack (SIM card) under the program Paket für Flüchtlinge - Special offer for refugees from the war in Ukraine. This is a program to support Ukrainians. I topped up the package with 90 francs. I registered a user account. The user account displays Prepaid Basic tariff. Why? There should be a Paket für Flüchtlinge with free internet and calls. Can you please tell me? I don't have free calls, no free internet, and 2 francs are charged every day. It turns out to be some kind of scam for Ukrainians. Can you please tell me what to do?