PDF in the cloud cannot be opened

Stengiothau80 · 8. Feb

PDF in the cloud cannot be opened

Hello, recently I have been unable to open the PDFs saved in the cloud. Only a black area appears, although I have only used half of my available storage space. The photos can be opened without any problems. The Swisscom number 0800 800 800 was unable to help me and, after a lot of back and forth, referred me to “my service”, which is subject to a charge. However, I am not prepared to pay CHF 40 per quarter of an hour. Who knows what to do? Many thanks in advance!

WalterB · 8. Feb

If you want to open the “pdf” files on a PC, for example, you must set the file so that “pdf” is always opened with a PDF reader or similar programme.

DanielD · 8. Feb

Stengiothau80

Could you clarify how you access the PDF on the Cloud. Directly on the PC with the desktop synchronized or with a browser in the Cloud file space (with which browser)?

WalterB · 8. Feb

DanielD

Access the MyCloud yourself via Firefox.

Stengiothau80 · 9. Feb

WalterB

Hello Walter,

Thanks for your answer. I used to open the PDF files in the cloud simply by double-clicking and the view was there. Now I have found out that I have to download the PDF with the little cloud on the right first. Only then can it be opened. Incidentally, I also have the Firefox browser.

Apparently Swisscom is aware of the problem. The developers are working on a solution, as I gather from a text to an Android user. Hopefully this will be the case soon. Have a good time!