cybi Thanks, me too. :-)
Thiohussio78 I also had the same message. Could only be solved via support.
JanineZ If a member is removed from the group, it takes about half a day before they can be invited again.
I tried the procedure for my wife’s mobile yesterday. As described in the instructions, I cancelled the existing discount on this mobile number and then filled in the registration field and received the following message: "079 8xx xx xx could not be added,
The mobile number 079 8xx xx xx could not be added to “My household”. Check the situation with the owner of the mobile phone." I got this message on my smartphone and also on my PC!
What should I clarify with the owner of my wife’s smartphone, i.e. the owner, if it worked fine with the old discount?
Then I took the tram to the Swisscom shop in Zurich main station. The friendly employee said there was nothing she could do 😁. She then checked her PC and said that something had gone wrong and that I should call support. When I said that I understood customer service to mean something else, she then tried to convince me with a “Schöckeli”, which I gladly refused (as a diabetic, I don’t eat sweets).
Back at home, I called 0800 800 800. The friendly gentleman then told me that there was a fault with the service and that the technicians were working to rectify the fault. Faults can happen, but they should be clearly indicated in the online customer centre.
I tried again today around midday and the family mobile phone I deleted yesterday was entered again. I deleted it again and tried to add my wife’s smartphone. Again the same message as yesterday.
Conclusion: Neither the Swisscom shop nor the telephone customer service was able or willing to help.
Conclusion: The procedure is simply too complicated and has not worked until now, Thursday, 6 February 2025, 14:20. I’m curious to see how long this little game will have to be repeated before it finally works. For the first time in decades as a Swisscom customer, I am dissatisfied with Swisscom. Something like this simply shouldn’t happen and I know I’m not the only one affected.
Unfortunately, according to my experience and the tests in Kassensturz etc., there is no better provider (as long as you don’t need the customer centre) than Swisscom. So I am forced to stay with Swisscom.
luckily no i have no problems with wingo no new discounts !!! 😋😋😋😋
Conclusion from Ralf Beyeler, expert at moneyland.ch
Once again, it’s clear that you shouldn’t be blinded by discounts. A family discount of 50 per cent sounds good. But the actual costs are more important: with Swisscom, a family of five has to pay over 200 francs a month for subscriptions despite the family discount, whereas the competition only charges around 75 francs without any discount.
👍🏻👍🏻👍🏻 This example shows once again that a 0 per cent discount is often cheaper than a 50 per cent discount.
It is good that Swisscom is now also granting the discount to families who do not have an Internet subscription at home. However, an Internet subscription at home makes a lot of sense, especially for families with teenagers.
The first thing I notice is that Swisscom has copied Sunrise, as it has done in the past: Sunrise has been offering a family discount of 50 per cent on the second to fifth mobile phone subscription for years. As with Sunrise, Swisscom also offers a credit totalling CHF 20 for customers who, in addition to their mobile phone subscription, also have an Internet subscription at home from the same provider.
However, there are also differences between Swisscom and Sunrise: Sunrise is much more customer-friendly than Swisscom when it comes to the family discount. Unlike Swisscom, Sunrise also allows people who do not live in the same household to benefit from the discount. And Sunrise also does not have a rule that prohibits customers from contacting the hotline or shop with concerns.
WalterB But it is also important to compare the network coverage and additional offers, e.g. MultiDevice etc., not just the discounts.
That’s the main criterion for me. That’s the only reason I’m with Swisscom, because all my “excursions” to other providers (including “cheap” ones) have only been disappointing. Discount or not.
When I compare the performance of blue-mobil L with other providers, blue-mobil L with 4 SIM cards is a real bargain and I have no worries about additional, high costs (roaming & co) and no restrictions throughout Europe (EU). Above all, the voice quality when making calls is absolutely excellent, even abroad.
I have already tried the following providers: Sunrise, Salt (including all predecessors up to Diax), M-Budget etc. and have always been happy to come back to Swisscom.
Best regards
Gian
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
This is a scam. On the hotline I asked about the tick, which is usually hidden, and got the answer that it doesn’t have one. So I wanted to do it and lo and behold, 24 months contract extension. Yes, dear Swisscom, it’s a scam. There’s nothing left to do but switch providers. To save even more money. Adios.
