The small print is still important, for existing customers this leads to a 24-month contract extension (so the new discounts are not applied automatically but you have to do it manually)

I’m also wondering how it works in combination with these special offer subscriptions (e.g. Swisscom Special10 or whatever the Blue Mobile L with 10 GB extra roaming outside the EU is called)

A kind of Simply Digital is also used for the other subscriptions

JanineZ Does this also apply to your own number? Thank you.

So does that mean I first have to remove the subscription with the 30 discount and only then can I activate the new offer?

So I removed myself from the household but after a few hours the number was back in with Family Discount.

Adding Manuel doesn’t work either.

Had brief contact with Swisscom.

There still seem to be technical problems. Should work tomorrow.

cybi No, as @JanineZ wrote, it has now worked for me after almost half a day.

swissbeetle can’t wait that long if the number is automatically added hi again after a few hours 😳

cybi ah ok, for you in the opposite sense between two customer accounts.

swissbeetle for me too, but I received the sms after contacting support, so it should work.

cybi SMS finger

swissbeetle now it says we are Family Rabat. So that’s that.

cybi Thanks, me too. :-)

Thiohussio78 I also had the same message. Could only be solved via support.

I tried the transfer of three numbers yesterday and today and it didn’t work. Swisscom support has confirmed problems on this page. it still needs some time.

JanineZ

JanineZ If a member is removed from the group, it takes about half a day before they can be invited again.

I tried the procedure for my wife’s mobile yesterday. As described in the instructions, I cancelled the existing discount on this mobile number and then filled in the registration field and received the following message: "079 8xx xx xx could not be added,
The mobile number 079 8xx xx xx could not be added to “My household”. Check the situation with the owner of the mobile phone." I got this message on my smartphone and also on my PC!

What should I clarify with the owner of my wife’s smartphone, i.e. the owner, if it worked fine with the old discount?

Then I took the tram to the Swisscom shop in Zurich main station. The friendly employee said there was nothing she could do 😁. She then checked her PC and said that something had gone wrong and that I should call support. When I said that I understood customer service to mean something else, she then tried to convince me with a “Schöckeli”, which I gladly refused (as a diabetic, I don’t eat sweets).

Back at home, I called 0800 800 800. The friendly gentleman then told me that there was a fault with the service and that the technicians were working to rectify the fault. Faults can happen, but they should be clearly indicated in the online customer centre.

I tried again today around midday and the family mobile phone I deleted yesterday was entered again. I deleted it again and tried to add my wife’s smartphone. Again the same message as yesterday.

Conclusion: Neither the Swisscom shop nor the telephone customer service was able or willing to help.

Conclusion: The procedure is simply too complicated and has not worked until now, Thursday, 6 February 2025, 14:20. I’m curious to see how long this little game will have to be repeated before it finally works. For the first time in decades as a Swisscom customer, I am dissatisfied with Swisscom. Something like this simply shouldn’t happen and I know I’m not the only one affected.

Unfortunately, according to my experience and the tests in Kassensturz etc., there is no better provider (as long as you don’t need the customer centre) than Swisscom. So I am forced to stay with Swisscom.

gian I did it via the chat was done in a few minutes