Save 50 % with the new "We are Family!" discount

JanineZ · 29. Jan

Save 50 % with the new "We are Family!" discount

Dear Community, 

 We are delighted to announce the new «We are Family!» Discount, which is available to any household with multiple blue Mobile subscriptions. Whether you are a family, housemates or a couple, if you combine multiple blue Mobile subscriptions at the same address, you will enjoy an ongoing 50% discount on the second to fifth mobile subscription in your household.  

With this discount, you are expected to use the My Swisscom app or swisscom.ch as your first port of call for help with any issues. In other words, you agree not to seek telephone support or advice in a Shop in the first instance. For existing customers who benefit from the new «We are Family!» Discount, the subscription minimum contract term will be extended by 24 months. 

The «We are Family!» Discount replaces the previous Family Discount of CHF 30.– and is also available to households without blue Internet. With the Combi Discount, you will also save CHF 20.– on the first Mobile subscription in the household if you combine a Mobile and Internet subscription. 

Find out how to take advantage of the discount and details on the requirements on this page or in the FAQs. 

Best regards, 
JanineZ

29. Jan changed by CorinaS

POGO 1104 · 29. Jan

I drive in my 5P. Family is still significantly cheaper with individual Wingo subscriptions with a lifetime promotion.
Even if you include a necessary roaming package here and there.
Furthermore, Wingo doesn’t impose a 24-month contract - you always have a 60-day right of cancellation….

In rare scenarios, the Swisscom offer may be more favourable - but usually not….

29. Jan changed by POGO 1104

NilsL · 29. Jan

The small print is still important, for existing customers this leads to a 24-month contract extension (so the new discounts are not applied automatically but you have to do it manually)

I’m also wondering how it works in combination with these special offer subscriptions (e.g. Swisscom Special10 or whatever the Blue Mobile L with 10 GB extra roaming outside the EU is called)

A kind of Simply Digital is also used for the other subscriptions

swissbeetle · 29. Jan

JanineZ Existing family member removed to benefit from We are Family discount, now adding new one doesn’t work!?

29. Jan changed by swissbeetle

JanineZ · 29. Jan

Hello swissbeetle

If a member is removed from the group, it takes about half a day before they can be re-invited.

Best regards
JanineZ.

swissbeetle · 29. Jan

JanineZ Does this also apply to your own number? Thank you.

cybi · 29. Jan

So does that mean I first have to remove the subscription with the 30 discount and only then can I activate the new offer?

cybi · 29. Jan

So I removed myself from the household but after a few hours the number was back in with Family Discount.

Adding Manuel doesn’t work either.

cybi · 29. Jan

Had brief contact with Swisscom.

There still seem to be technical problems. Should work tomorrow.

swissbeetle · 29. Jan

cybi No, as @JanineZ wrote, it has now worked for me after almost half a day.

cybi · 29. Jan

swissbeetle can’t wait that long if the number is automatically added hi again after a few hours 😳

swissbeetle · 29. Jan

cybi ah ok, for you in the opposite sense between two customer accounts.

swissbeetle · 30. Jan

swissbeetle It still says “under review”!?

cybi · 30. Jan

swissbeetle for me too, but I received the sms after contacting support, so it should work.

swissbeetle · 30. Jan

cybi SMS finger

cybi · 30. Jan

swissbeetle now it says we are Family Rabat. So that’s that.

swissbeetle · 30. Jan

cybi Thanks, me too. :-)

Thiohussio78 · 31. Jan

Hello everyone,

I get this message when I want to invite my wife and daughter (both Mobile M subscriptions)? We live in the same household, what am I doing wrong? What should I check?

Thank you for your support

31. Jan changed by Thiohussio78

cybi · 31. Jan

Thiohussio78 I also had the same message. Could only be solved via support.