Update

Ligrestei26 · 13. Jan

Update

The message “reload an update” appeared in the email. Was this message from Swisscom?

GuidoL · 13. Jan

If you have received an e-mail with this sentence in it, it is certainly not from a reputable sender, not even from Swisscom.
So don’t click on anything in the e-mail and delete it or mark it as spam.

POGO 1104 · 13. Jan

Ligrestei26

Was that a popup window in webmail ?
Were you doing a specific action (which one?) when this message came up ?

Ligrestei26 · 13. Jan

GuidoL

Thanks for your help.

It was not an email. There was a blue banner above the topline of: … searching, … help, … my account.
I have stupidly clicked on the text in white letters “reload an update”.
I have then made a scan with My Security. The report says: there are no bad elements. But the report only consists of 10915 elements.
I don’t know how to start a full scan of all data.

This post is in English

Ligrestei26 · 13. Jan

POGO 1104

Thanks for your help.

It was not an email. There was a blue banner above the topline of: … searching, … help, … my account.
I have stupidly clicked on the text in white letters “reload an update”.
I have then made a scan with My Security. The report says: there are no bad elements. But the report only consists of 10915 elements.
I don’t know how to start a full scan of all data.

This post is in English

POGO 1104 · 13. Jan

Ligrestei26
I think this was a regular update from Swisscom Webmail - because this is also maintained and updated.

GuidoL · 14. Jan

@Ligrestei26

I see it like Pogo. As long as you didn’t end up on another website when you clicked, nothing happened.

If you’re working with Windows:
https://www.dell.com/support/kbdoc/de-ch/000138081/scanning-for-spyware-malware-and-adware-windows-defender?lang=en

Step 1:
In the search box on the taskbar, type “Virus & Threat Protection”.

Step 2:
Click on “Scan options” or “Run new advanced scan”.

Step 3:
Select “Full scan” and start the scan by clicking “Scan now”.

14. Jan changed by GuidoL

Ligrestei26 · 15. Jan

Ligrestei26

Thank you very much for your help.

I have made a full scan of my Computer.

Result: no malicious items found, unscanned items 167

Is it possible that a virus is hiding in “unscanned items”?

Ligrestei26 · 15. Jan

GuidoL

Thank you very much for your help.

I have made a full scan of my Computer.

Result: no malicious items found, unscanned items 167

Is it possible that a virus is hiding in “unscanned items”?

Ligrestei26 · 15. Jan

Thank you very much for your help.

I have made a full scan of my computer.

Result: no malicious items found, unscanned items 167

Is it possible that a virus is hiding in “unscanned items”?

POGO 1104 · 15. Jan

The message (banner) in Bluewin Webmsil is 99.9999% not malware, but a regular webmail update.
Since the scanner didn’t find anything either, I would tick the matter off….

If you still don’t trust it, you have to format the HD and reinstall the PC with all applications and data….

15. Jan changed by POGO 1104