How long until the electrician for the fibre optic socket gets in touch?

Theutappu79 · 10. Jan

How long until the electrician for the fibre optic socket gets in touch?

Hello everyone,

fibre optic has been available in my flat since week 2 December. Of course, I immediately ordered the switch to fibre optics, as I’ve had an Internet subscription for it since September anyway.

I was told that an electrician would contact me to arrange an appointment to install the fibre optic socket, as I don’t have one yet.

I haven’t heard anything yet, does anyone have any experience of how long it will take for someone to come round?

marcus · 10. Jan

Contact Swisscom directly.
Here is a customer-helps-customer forum.

marcus · 10. Jan

Contact Swisscom directly.
Here is a customer-helps-customer forum.

Werner · 10. Jan

Theutappu79

Your question as to whether other customers here in the forum have experience with the “delivery time” of their OTO can after ordering the technology change is certainly understandable and also correct.

Unfortunately, I have no experience of this myself, but perhaps other customers here in the forum will be able to share their own specific experience with us all.

10. Jan changed by Werner

user109 · 11. Jan

Werner @Theutappu79 usually 1-2 weeks, in December there were problems with the Techchange as @Lori-77 had reported.

Otherwise ask the fibre optic hotline again as my colleague @marcus said.

11. Jan changed by user109

user109 · 11. Jan

Werner @Theutappu79 usually 1-2 weeks, in December there were problems with the Techchange as @Lori-77 reported.

Otherwise ask the fibre optic hotline again as my colleague @marcus said.

Heinekentom · 11. Jan

I am in the same situation.

I triggered the technology change at the beginning of December, one day later I received an e-mail that someone would be in touch to install the OTO socket and I haven’t heard anything since…

Lori-77 · 11. Jan

Heinekentom

I’m sure you have a contact telephone number on your email.

I would give them a call.

Otherwise call the hotline, you have an order number and they can help you.

You don’t happen to have an ad blocker on your phone and don’t answer certain calls?

The Dispo calls and usually leaves an answering machine, if there is no answer they send an SMS. There are customers who do not respond to such messages and then wait longer……

In my case, everything was built and the mail was not triggered.

Greetings Lorenz

Heinekentom · 13. Jan

@Lori-77

Switched off “Mute on unknown calls” on my iPhone, of course ;-)

There is no phone number in the e-mail, but I could try “Enquiry about this order” in KuCe.

Greetings Tom

Heinekentom · 20. Feb

When I still hadn’t heard from anyone after 2 months, I called Swisscom.

Swisscom then arranged for a partner company to call me within a few minutes to arrange an appointment. The OTO socket was installed 4 days later.

Heinekentom · 20. Feb

When I still hadn’t heard from anyone after 2 months, I called Swisscom.

Swisscom then arranged for a partner company to call me within a few minutes to arrange an appointment. The OTO socket was installed 4 days later.

Theutappu79 · 20. Feb

Heinekentom Good to know, I called again earlier and unfortunately they didn’t offer to connect me directly but simply said I should wait until someone gets back to me. After 3 months of waiting, of course annoying to hear.

Thank you for the answer!

Lori-77 · 20. Feb

Theutappu79

Then I would call again and ask nicely when you will get a call back.

Because it shouldn’t take that long.

Because I expect a call back within 48 hours and then an appointment will be made with me, otherwise I will call again.

Greetings Lorenz

Roger G · 21. Feb

Theutappu79 There shouldn’t be any waiting time, because the BEP has already been built in your home since December. One customer in the building has already switched to fibre optics. I also see that you have already received the upgrade kit. But have you ever received a confirmation and “further steps”? If not, trigger the switch again online with “-> Upgrade now” in mySwisscom.

Theutappu79 · 21. Feb

Roger G Received an e-mail in December that the change had been requested and the necessary material had been sent, etc.

When I click on “Upgrade now” all I get is an error message that an order is already in progress.

I’m therefore surprised that I haven’t received a call since then and that Swisscom hasn’t taken the initiative to organise a call, instead just telling me to wait.

Roger G · 21. Feb

Theutappu79 well, I’ve asked around about the case. Simply put, everything is quite different from what is assumed here.

According to the order history, the owner had to be contacted first for the inspection. I can’t see whether this was done. But it can be assumed, as there is already another active customer. In the meantime, they tried unsuccessfully to contact you for an appointment.

Since the construction partner in your area is completely overloaded (many orders and cancellations), one can only hope that he can reach you soon for an appointment for the OTO socket and has not put you at the end of the tasks. Unfortunately, we are not allowed to give out the TU’s contact numbers and we can’t put any pressure on them either. I have placed the case and maybe another door will open.

Theutappu79 · 21. Feb

Roger G Thank you very much for the effort you have made and the information about the current situation.

It’s strange that I couldn’t be reached, I’ve answered every call that’s come through since then. But I’ll just wait and see when/if something happens.

Thanks again and have a nice weekend!

5018 · 21. Feb

Theutappu79 Depends on which contact channels you have stored with Swisscom. Possibly no longer up to date?

Theutappu79 · 21. Feb

5018 Everything must actually still be up to date, haven’t changed a number or similar for years. Let’s wait and see