Is of course not a good idea from @Retlaff to open a new post and thus important information is not available and you try to solve a problem 😉
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
To everyone who helped me:
Based on your answers to my enquiry, I ended up doubting the reason for the dilapidated copper cable.
My first two earlier calls to the hotline 0800 800 800 (first advice: reset the router; second advice: install an amplifier) were unsuccessful, so the day before yesterday I decided to consult My Service (0800 822 830) directly. The lady said that the transmission speed was indeed too slow and that she would now initiate a change. As the problem persisted, she suggested replacing our outdated router, which had not been on the market for a long time anyway (Internet Box 3 instead of the Internet Box standard). And lo and behold: all problems are solved. Yay
Thanks to everyone who made an effort to solve the problem.
Best regards
To everyone who helped me:
Based on your answers to my enquiry, I ended up doubting the reason for the dilapidated copper cable.
My first two earlier calls to the hotline 0800 800 800 (first advice: reset the router; second advice: install an amplifier) were unsuccessful, so the day before yesterday I decided to consult My Service (0800 822 830) directly. The lady said that the transmission speed was indeed too slow and that she would now initiate a change. As the problem persisted, she suggested replacing our outdated router, which had not been on the market for a long time anyway (Internet Box 3 instead of the Internet Box standard). And lo and behold: all problems are solved. Yay
Thanks to everyone who made an effort to solve the problem.
Best regards
Retlaff Nice that it’s working again after the hardware change. Sometimes you just need the right contact person.
And you are now also FTTH ready with the IB3. When the time comes, initiate the technology change and you will receive a fibre optic module by post, which is plugged into the back of the IB3.
