Windows 11, Icon overlay not visible

Hello

After installing MyCloud, the icon overlays are not visible. It looks like something is wrong with the registration of the DLL in Windows.
Here is the logfile “DesktopClientOverlayIconHandlerInstaller.log”

******************************************************
2025-01-07 21:24:02 Installer started: C:\Users\USERNAME\AppData\Local\myCloud Desktop\windows\DesktopClientOverlayIconHandlerInstaller.net4.exe

2025-01-07 21:24:02 OSProductName: Windows 10 Enterprise

2025-01-07 21:24:02 PreInstallDotNetVersionToUse: v4.0.30319

2025-01-07 21:24:02 AssemblyDirectory: C:\Users\USERNAME\AppData\Local\myCloud Desktop\windows

2025-01-07 21:24:02 SystemRoot: C:\WINDOWS

2025-01-07 21:24:02 IsX64: True

2025-01-07 21:24:02 DotNetVersion: net4

2025-01-07 21:24:02 Platform: x64

2025-01-07 21:24:02 Execute: filename: C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\RegAsm.exe, arguments: “C:\Users\USERNAME\AppData\Local\myCloud Desktop\windows\DesktopClientOverlayIconHandler.net4.x64.dll” /codebase

2025-01-07 21:24:02 StandardOutput:

2025-01-07 21:24:02 Microsoft .NET Framework Assembly Registration Utility 4.8.9032.0

2025-01-07 21:24:02 fr Microsoft .NET Framework, Version 4.8.9032.0

2025-01-07 21:24:02 Copyright © Microsoft Corporation. All rights reserved.

2025-01-07 21:24:02

2025-01-07 21:24:02 StandardError:

2025-01-07 21:24:02 RegAsm : error RA0000 : The file or assembly “DesktopClientOverlayIconHandler.net4.x64, Version=1.0.0.0, Culture=neutral, PublicKeyToken=16c0496744948d67” or a dependency of it could not be found. Error checking the strong name. (Exception from HRESULT: 0×8013141A)

2025-01-07 21:24:02 Installer finished

******************************************************

Does anyone have a good idea?

Kind regards

Show original language (German)

    Thanks also from my side, exited to get a solution if possible!
    Thanks for your help,

      Vioflivo10

      Well, we have similar problems on work computers that are subject to certain security restrictions. Or maybe you are logged in with a user who does not have admin rights. The problem here is that we do not have certain rights in the installer to install a DLL.

      Now the question: Do you have a computer that is managed by a company? Or do you have a user profile that does not have admin rights?

      If so, you can try to use the installer in administration mode.

      LG Dave

      Show original language (German)

        daverupp
        Hello Dave
        It’s my private computer at home and I also work there with an admin user. So no company policy that could pull there…
        I also tried to uninstall the whole package and run the installation .exe file as admin, with the same result!
        I also tried to start “DesktopClientOverlayIconHandlerInstaller.net4.exe” as administrator (right mouse click, run as administrator), always with the same result…
        Looks like a “right mouse click” problem to me too…
        I have also installed the “Google Drive Desktop” in parallel. Could there still be a conflict? But the overlays work there…
        I haven’t tried uninstalling that yet and then installing MyCloud, that would be my next attempt…
        Greetings

        Show original language (German)

        Small update:
        I have uninstalled the GoogleDrive and also MyCloude, restarted PC, reinstalled MyCloud with admin rights (right mouse click, run as administrator)…
        Always the same result, no overlay and the MyCloud folder with the special icon is not displayed in Explorer.
        Of course the folder exists, but simply with the standard icon…

        Nothing else is actually installed on the PC, I am setting up a new computer (Win11_24H2)…

        Further tips or attempts are of course welcome…

        Show original language (German)

        Further update:
        Windows 11 24h2 reinstalled on empty SSD, initiated updates and then started “myCloudDesktop.exe” with “Run as administrator”.
        Same behaviour, no special icons, no overlays…

        *********************************************************
        2025-01-11 13:55:30 Installer started: C:\Users\“user”\AppData\Local\myCloud Desktop\windows\DesktopClientOverlayIconHandlerInstaller.net4.exe
        2025-01-11 13:55:30 OSProductName: Windows 10 Enterprise
        2025-01-11 13:55:30 Commandline parameter: /unregister
        2025-01-11 13:55:30 PreInstallDotNetVersionToUse: v4.0.30319
        2025-01-11 13:55:30 AssemblyDirectory: C:\Users\“user”\AppData\Local\myCloud Desktop\windows
        2025-01-11 13:55:30 SystemRoot: C:\WINDOWS
        2025-01-11 13:55:30 IsX64: True
        2025-01-11 13:55:30 DotNetVersion: net4
        2025-01-11 13:55:30 Platform: x64
        2025-01-11 13:55:30 Unregistering handler!
        2025-01-11 13:55:30 Execute: filename: C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\RegAsm.exe, arguments: "C:\Users\“user”\AppData\Local\myCloud Desktop\windows\DesktopClientOverlayIconHandler.net4.x64.dll" /unregister
        2025-01-11 13:55:31 StandardOutput:
        2025-01-11 13:55:31 Installer started: C:\Users\“user”\AppData\Local\myCloud Desktop\windows\DesktopClientOverlayIconHandlerInstaller.net4.exe
        2025-01-11 13:55:31 OSProductName: Windows 10 Enterprise
        2025-01-11 13:55:31 PreInstallDotNetVersionToUse: v4.0.30319
        2025-01-11 13:55:31 AssemblyDirectory: C:\Users\“user”\AppData\Local\myCloud Desktop\windows
        2025-01-11 13:55:31 SystemRoot: C:\WINDOWS
        2025-01-11 13:55:31 IsX64: True
        2025-01-11 13:55:31 DotNetVersion: net4
        2025-01-11 13:55:31 Platform: x64
        2025-01-11 13:55:31 Execute: filename: C:\WINDOWS\Microsoft.NET\Framework64\v4.0.30319\RegAsm.exe, arguments: "C:\Users\“user”\AppData\Local\myCloud Desktop\windows\DesktopClientOverlayIconHandler.net4.x64.dll" /codebase
        2025-01-11 13:55:31 StandardOutput:
        2025-01-11 13:55:31 Microsoft .NET Framework Assembly Registration Utility 4.8.9032.0
        2025-01-11 13:55:31 fr Microsoft .NET Framework, Version 4.8.9032.0
        2025-01-11 13:55:31 Copyright © Microsoft Corporation. All rights reserved.
        2025-01-11 13:55:31
        2025-01-11 13:55:31 Microsoft .NET Framework Assembly Registration Utility 4.8.9032.0
        2025-01-11 13:55:31 fr Microsoft .NET Framework, Version 4.8.9032.0
        2025-01-11 13:55:31 Copyright © Microsoft Corporation. All rights reserved.
        2025-01-11 13:55:31
        2025-01-11 13:55:31 StandardError:
        2025-01-11 13:55:31 RegAsm : error RA0000 : The file or assembly “DesktopClientOverlayIconHandler.net4.x64, Version=1.0.0.0, Culture=neutral, PublicKeyToken=16c0496744948d67” or a dependency of it could not be found. Error checking the strong name. (Exception from HRESULT: 0×8013141A)
        2025-01-11 13:55:31 Installer finished

        Now I have no more ideas…
        Best regards

        Show original language (German)

        No solution yet. Can you help?

        Illustration image of a woman with a laptop