I don’t understand now? Change your mobile phone number to get a discount? I’ve never heard of that and it makes no sense. I don’t think the customer would want that! Normally you renew your mobile phone subscription in return for a discount. Otherwise I would call again and ask… and hope that you get a competent employee.
5 days later
JanineZ super
JanineZ but you don’t know this and nobody tells you, not even in the text message. That any combined discount in the same household is cancelled and you therefore have to pay more for your subscription. We are a family of 5 and now have the problem that we were cheaper in total before. So you’d think it was a scam. A call to Swisscom confirmed this. So watch out if you have more than one subscription with Swisscom in your household.
Kaujitzem65
That any combined discount in the same household is cancelled and you therefore have to pay more for your subscription
Where does it say that a combined discount is cancelled?
As far as I know, the combined discount remains
….keep on rockin' 🤘🏼🤘🏼🤘🏼
Please check the offer site again:
https://www.swisscom.ch/blue-l
It says the following: Good to know - The family discount of 30.- will be replaced by the special offer with the discount of 50.-. The subscription price therefore remains unchanged for you.
So you have a better offer for the same price.
Lesen, was auf dem Bildschirm steht.
POGO 1104 unfortunately it’s not on the homepage or anything, but the hotline confirmed it to me because of the subscription change, because the discount can no longer be switched on. Exciting or………
GuidoL that’s just not true in all cases with the discount
JanineZ Then it would only be right if the owner of the account is asked which subscriptions in his multi-person household the subscription should be switched to. True to the motto the customer is king and not simply upgrading two subscriptions, isn’t that right? And where does it say that the other discount is cancelled for this offer in the multi-person household?
There is no mention here that any discount will be cancelled. So everyone thinks. Cool thing, as a good customer I get more service for absolutely the same price. We know these methods from other providers, but not from Swisscom. But we are Priorite customers. I just wonder what the point is with such false information.
GuidoL I have one more objection. The permanent 50.- is available when you upgrade from M to L. If someone already has the L (for 69.90 with 30.- discount) is the upgrade to blue Mobile Special10 there is the permanent discount 50%
Kaujitzem65 Have you actually looked at the link https://www.swisscom.ch/blue-l? It’s clearly stated there:
Old 49.90 / mt. price incl. family discount (30.-/mt.)
New 49.90 / mt. price including permanent 50.-/mt. discount
Yes, the 30.- will be cancelled, but will be replaced by 50.-. As the L is actually 20.- more expensive.
By the way, if you don’t like the upgrade, you can cancel it. You simply have to add the family discount again. And don’t be alarmed if the invoice amount is temporarily incorrect in the customer portal. It will only be adjusted the following day.