Transmission rate too low due to dilapidated copper cable?

Good day to all

I live in a flat in a block of flats and have two televisions (one connected by cable, the other by WLAN). For a few months now, I have not been able to watch TV on both devices at the same time. When I try to do this, I get a message saying that a technical problem has occurred and that I should try again later or that I should switch off the current TV box and use the alternative instead. If I want to use my tablet via WLAN, this sometimes works without any problems, but then again not at all for hours. According to the Swisscom hotline, the copper cables in our house are dilapidated. As our municipality is to be supplied with a fibre optic cable in March 2025, we are advised to wait and see.

Now to my questions:

  1. is the cable currently being pulled in not only used by me, but also by my flatmates?
  2. would it make any difference if an electrician were to repair the cable?
  3. will the problem be solved with the fibre optic cable in future?

Thank you very much for your answers.

Best regards

Walter Bossert

Show original language (German)

    What does the checker show for your address?

    https://www.swisscom.ch/de/privatkunden/checker

    What is arriving at your Internet box?

    Go to https://internetbox.swisscom.ch/#login and click on the top green tick next to “Internet”.

    But either way, it is important that you have a continuous U72 line from the house connection box to the router connection box without branches and under-terminations.

    If you are unsure, have this checked by an electrician and repaired if necessary.

    And no, you are not sharing the copper line with other users. Each user has their own line up to the control centre

    Show original language (German)
     changed by POGO 1104

    ….keep on rockin'

      19 days later

      To everyone who has helped me:

      Based on your answers to my enquiry, I ultimately doubted the reason for the dilapidated copper cable.

      My first two earlier calls to the hotline 0800 800 800 (first advice: reset the router; second advice: install an amplifier) were unsuccessful, so the day before yesterday I decided to consult My Service (0800 822 830) directly. The lady said that the transmission speed was indeed too slow and that she would now initiate a change. As the problem persisted, she suggested replacing our outdated router, which had not been on the market for a long time anyway (Internet Box 3 instead of the Internet Box standard). And lo and behold: all problems are solved. Yay

      Thanks to everyone who made an effort to solve the problem.

      Best regards

      Retlaff

      Show original language (German)