Hello Joulinz81

There should be no problems with Steam, I also use Steam on 2 devices to play.

How did you reset the PC?

Did you completely delete (wipe) the PC and then reinstall it?

Or did you restore an image from state xy?

Greetings Lorenz

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      Hello Joulinz81

      for such things, I would also proceed on the “suspect” computer as you did with the devices: First switch on the computer and do not start any programme or game, after 2-3 days start the first game or frequently used programme and nothing else. If nothing happens again for a few days, start the next game or frequently used programme, and so on.
      This procedure requires some patience and discipline, but helps a lot in finding the problem.
      You can still do this now when the internet block has been lifted.

      Show original language (German)
       changed by GuidoL

      Lesen, was auf dem Bildschirm steht.

          Joulinz81

          But this will not reset the system files and if there is something in there it will still be there.

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          Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

              Hello Joulinz81

              The best method is to create a bootable USB stick with Windows 11 on another computer. Microsoft offers the Mediacreation Tool for this purpose.

              Then boot the PC from this USB, completely erase the hard drive and reinstall Windows. This is the only way to ensure a clean installation.

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               changed by TomatoTec

              Gruss TomatoTec

                Hello everyone, I called the hotline and they said it was because you have to select a Swiss server for the game, but most of the time it’s best to select a server in Western Europe…

                Show original language (French)

                  Do you use any VPN service on the affected PC, e.g. to simulate a different country of residence?

                  If so, which VPN service do you use?

                  And if so, be sure to delete and uninstall this VPN service!

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                  ….keep on rockin' 🤘🏼🤘🏼🤘🏼

                    Joulinz81

                    With Windows 10/11 you already have pretty good protection as standard with Microsoft Defender Antivirus and MRT. Installing another anti-malware programme usually leads to more problems than it solves.

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                    Lesen, was auf dem Bildschirm steht.

                        I’ve checked the PC with Windows antivirus and Malwarebyte, and it’s clean. I’ve uninstalled the games and clients and I’m leaving the PC running to see if the blocking happens again.

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                        Hi anjoco

                        That’s what I did in the first place but it was directly blocked again and then it’s no longer possible to deal with the problem in My Swisscom, you have to call the hotline. There are apparently 3 levels of blocking and I was blocked at level 3.

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                        • WalterB has responded to this post.