Short interim report: I spoke to the Swisscom hotline, who apparently are not aware of the problem. In any case, none of the experts said, “Ah yes, I’ve heard of that too.” They will clarify further. During the conversation I checked my series and saw that the episodes of some series had reappeared. So the measures I tested yesterday (unplugging the box, switching repeats on and off) had an effect in retrospect, although I don’t know what. Or the system has regulated itself. You don’t know. But there are still series where episodes are missing. Various channels are affected, but not all series of these channels. It continues to be a mystery.
Sequel follows.
@Freifiepiepp53 wrote:
Short interim report: I spoke to the Swisscom hotline, who apparently are not aware of the problem. In any case, none of the experts said, “Ah yes, I’ve heard of that too.” They will clarify further. During the conversation I checked my series and saw that the episodes of some series had reappeared. So the measures I tested yesterday (unplugging the box, switching repeats on and off) had an effect in retrospect, although I don’t know what. Or the system has regulated itself. You don’t know. But there are still series where episodes are missing. Various channels are affected, but not all series of these channels. It continues to be a mystery.
To be continued.
Hello @Freifiepiepp53
I’m going out on a limb when I write something about this, but I feel like it because something has disappeared again: “Swisscom probably wouldn’t communicate this either.”
Thank you for sharing your experiences.
It feels like I’ve been with Swisscom for ages and before TV-Box 5 we had the UHD box. During the recordings and especially when scrolling down, “older data” was loaded at some point. Then suddenly all the recordings were available again.
I never noticed this with the TV-Box 5.
Which box do you have installed?
Kind regards and thank you for keeping us up to date! 🙂
Prior
As for the box, I’m not sure what I have. According to “My Swisscom” it is Swisscom Box 1, but that may just be a number and not the type. Sorry.
In the meantime, I had a long conversation with an expert from Swisscom who took a close look at my problem. He could see that for me the “system” (whatever that is) was deleting individual episodes on its own. The error or bug or whatever occurs sporadically it seems.
We reset the box and the router because you have to do that before the next level of experts takes action. They’ll mirror the contents of my memory and then see if they can figure out why the “system” (sounds a bit like Terminator) simply deletes individual episodes. After an initial overview, I’m still missing episodes from two series from two different channels. I don’t know which system the “system” uses to delete me. 😉
But the positive thing is that the hotline takes care of my problem.
Good morning @Freifiepiepp53
Somehow recently I have often had the feeling that Swisscom is actually Cyberdyne Systems and Skynet is trying to access our systems. 😉
Even though it goes beyond the topic of the thread, I just smiled to myself while reading it!
😂
The boxes are listed here.
I have to admit that I used a photo of Stephan_76 that he posted here in the forum.
If your box cannot be seen in the photo, it would probably be box 1 from 2014.
According to my research, these were replaced (exchanged)
This just for your information.
It seems that the 2nd level support is now taking care of your problem.
Excellent!
Wishing you a nice day
Best regards
Prior
Hello @Freifiepiepp53
So box 1 is definitely End Of Life. All customers who were still using Box 1 received a replacement.
By the way (thanks @Prio 😀 for the picture posted) here is another new and current picture where all 5 generations are shown:
I myself have not had the experience of recordings disappearing. Possibly Can @RomanE or @UrsSch say something about the issue of the missing series recordings?
Many thanks! I think I have a 3rd generation box when I compare the look of my box with your illustration.
The expert from the hotline called again last night to clarify a few questions (my settings are all correct) and he promised me that he would continue to look into my problem. I feel like I’m an isolated case.
Of course, it’s almost flattering to have an “exotic” problem. This at least shows that I didn’t call the hotline because of something trivial, but I would like to know why the “system” deletes episodes and how I can prevent it.
I’m now waiting for further information.
7 days later
Here comes a sign of life. I’m still waiting for a report from Swisscom. An expert on the hotline is kindly contacting me every few days, but the department that was supposed to solve the problem is apparently not yet at work. In the meantime, the “system” is happily deleting further episodes of the two affected series.
Swisscom updated the community page a few days ago and, for some unknown reason, translated all posts in this discussion into English. You can probably undo this in the settings, but I haven’t found the relevant setting yet.
Once again an action by the “system” that I didn’t ask for.
Here comes a sign of life. I’m still waiting for a report from Swisscom. An expert on the hotline is kindly contacting me every few days, but the department that was supposed to solve the problem is apparently not yet at work. In the meantime, the “system” is happily deleting further episodes of the two affected series.
Swisscom updated the community page a few days ago and, for some unknown reason, translated all posts in this discussion into English. You can probably undo this in the settings, but I haven’t found the relevant setting yet.
Once again an action by the “system” that I didn’t ask for.
I noticed on another channel that the season number or episode number was sometimes missing when recording series (but not consistently for all episodes of the same series). If the information on the season number and episode number is missing, I can imagine that the system “thinks” that I have already recorded this programme and dropped the recording.
Do you have an example for bbc? I also have a lot of BBC recordings and could check whether the phenomenon really only occurs with you or whether nobody else has noticed it.
And yes, the new release of the community translates all posts into “your” language :-) .
cabonesha
Freifiepiepp53 Yes, the new software translates everything into the language set by the user or browser. You can check that you have selected the right language for you at the bottom of the page:
It is also important to note that the browser can also have a translation function. You would then have to tell the function not to translate community.swisscom.ch. Otherwise you may get funny results when German is first translated into English and then back into German.
Liebe Grüsse / Salut et à bientôt / Ciao e a presto / Cheers, see you soon!
ThomasS
Stephan_76 Thank you! Switched back to German immediately. I don’t know why Swisscom thinks I want to communicate in English.
Cabonesha Exactly. I noticed that too. Extra ugly with long links instead of buttons.
Cabonesha There’s a series on BBC that’s affected: “Moonflower Murders”. The last episode is deleted every week (which really annoys me because I was looking forward to this series). On ZDF it’s “SOKO Wismar”. The last episode also disappears every week.
I’ve also noticed that some of the series names are wrong. Season numbers are sometimes incorrect, e.g. in the current season of “SOKO Wismar”. I don’t know whether this is the reason for the deletion. “Moonflower Murders” is the sequel to “Magpie Murders” and is listed as season 2, but has a different title. Apparently this is too much for the “system”.