Thanks for the tip. I’ve tried it now. Didn’t help. I have now also downloaded Swisscom TV onto my iPad to see whether the problem is related to the box. The episodes cannot be seen in the app either.
I’ve been thinking about undoing the series recording and then turning it back on, but I don’t want to lose any more episodes.
@Freifiepiepp53 wrote:
Hello Prio,
thanks for the tip. I tried it, but it didn’t help. I still miss episodes in certain series. As already said, this new bug is very annoying.
Kind regards
Hello @Freifiepiepp53
Thanks for your answer!
I’m very sorry that I couldn’t help you.
I suspect it has something to do with the “older recordings”.
even if I can’t provide any tangible evidence.
Is it always recordings from an older date that “disappear”…
For me it also applies more to the “Blue Documentary Channels”
I greet you kindly
Prior
These are newer recordings, from the last few weeks. And the problem doesn’t occur with every series. It’s difficult for me to judge which stations are particularly affected. For me it’s ZDF and BBC plus a few other English channels. These are the channels I watch. But perhaps other channels would also have problems.
@Freifiepiepp53 wrote:
These are newer recordings from the last few weeks. And the problem doesn’t occur with every series. It’s difficult for me to judge which stations are particularly affected. For me it’s ZDF and BBC plus a few other English channels. These are the channels I watch. But perhaps other channels would also have problems.
Huhu @Freifiepiepp53
It’s already exciting.
I noticed this a little over 2 months ago.
MaithinkX from ZDF Neo or was it ZDF Info and the like were also affected…
May I invite you to rate my previous posts with “likes” if you weren’t completely “repelled” by them?
I feel like that would help me.
I greet you kindly
I’m sorry if I couldn’t help.
Prior
Short interim report: I spoke to the Swisscom hotline, who apparently are not aware of the problem. In any case, none of the experts said, “Ah yes, I’ve heard of that too.” They will clarify further. During the conversation I checked my series and saw that the episodes of some series had reappeared. So the measures I tested yesterday (unplugging the box, switching repeats on and off) had an effect in retrospect, although I don’t know what. Or the system has regulated itself. You don’t know. But there are still series where episodes are missing. Various channels are affected, but not all series of these channels. It continues to be a mystery.
Sequel follows.
@Freifiepiepp53 wrote:
Short interim report: I spoke to the Swisscom hotline, who apparently are not aware of the problem. In any case, none of the experts said, “Ah yes, I’ve heard of that too.” They will clarify further. During the conversation I checked my series and saw that the episodes of some series had reappeared. So the measures I tested yesterday (unplugging the box, switching repeats on and off) had an effect in retrospect, although I don’t know what. Or the system has regulated itself. You don’t know. But there are still series where episodes are missing. Various channels are affected, but not all series of these channels. It continues to be a mystery.
To be continued.
Hello @Freifiepiepp53
I’m going out on a limb when I write something about this, but I feel like it because something has disappeared again: “Swisscom probably wouldn’t communicate this either.”
Thank you for sharing your experiences.
It feels like I’ve been with Swisscom for ages and before TV-Box 5 we had the UHD box. During the recordings and especially when scrolling down, “older data” was loaded at some point. Then suddenly all the recordings were available again.
I never noticed this with the TV-Box 5.
Which box do you have installed?
Kind regards and thank you for keeping us up to date! 🙂
Prior
As for the box, I’m not sure what I have. According to “My Swisscom” it is Swisscom Box 1, but that may just be a number and not the type. Sorry.
In the meantime, I had a long conversation with an expert from Swisscom who took a close look at my problem. He could see that for me the “system” (whatever that is) was deleting individual episodes on its own. The error or bug or whatever occurs sporadically it seems.
We reset the box and the router because you have to do that before the next level of experts takes action. They’ll mirror the contents of my memory and then see if they can figure out why the “system” (sounds a bit like Terminator) simply deletes individual episodes. After an initial overview, I’m still missing episodes from two series from two different channels. I don’t know which system the “system” uses to delete me. 😉
But the positive thing is that the hotline takes care of my problem.
Good morning @Freifiepiepp53
Somehow recently I have often had the feeling that Swisscom is actually Cyberdyne Systems and Skynet is trying to access our systems. 😉
Even though it goes beyond the topic of the thread, I just smiled to myself while reading it!
😂
The boxes are listed here.
I have to admit that I used a photo of Stephan_76 that he posted here in the forum.
If your box cannot be seen in the photo, it would probably be box 1 from 2014.
According to my research, these were replaced (exchanged)
This just for your information.
It seems that the 2nd level support is now taking care of your problem.
Excellent!
Wishing you a nice day
Best regards
Prior
Hello @Freifiepiepp53
So box 1 is definitely End Of Life. All customers who were still using Box 1 received a replacement.
By the way (thanks @Prio 😀 for the picture posted) here is another new and current picture where all 5 generations are shown:
I myself have not had the experience of recordings disappearing. Possibly Can @RomanE or @UrsSch say something about the issue of the missing series recordings?
Many thanks! I think I have a 3rd generation box when I compare the look of my box with your illustration.
The expert from the hotline called again last night to clarify a few questions (my settings are all correct) and he promised me that he would continue to look into my problem. I feel like I’m an isolated case.
Of course, it’s almost flattering to have an “exotic” problem. This at least shows that I didn’t call the hotline because of something trivial, but I would like to know why the “system” deletes episodes and how I can prevent it.
I’m now waiting for further information.
Here comes a sign of life. I’m still waiting for a report from Swisscom. An expert on the hotline is kindly contacting me every few days, but the department that was supposed to solve the problem is apparently not yet at work. In the meantime, the “system” is happily deleting further episodes of the two affected series.
Swisscom updated the community page a few days ago and, for some unknown reason, translated all posts in this discussion into English. You can probably undo this in the settings, but I haven’t found the relevant setting yet.
Once again an action by the “system” that I didn’t ask for.
Here comes a sign of life. I’m still waiting for a report from Swisscom. An expert on the hotline is kindly contacting me every few days, but the department that was supposed to solve the problem is apparently not yet at work. In the meantime, the “system” is happily deleting further episodes of the two affected series.
Swisscom updated the community page a few days ago and, for some unknown reason, translated all posts in this discussion into English. You can probably undo this in the settings, but I haven’t found the relevant setting yet.
Once again an action by the “system” that I didn’t ask for.
I noticed on another channel that the season number or episode number was sometimes missing when recording series (but not consistently for all episodes of the same series). If the information on the season number and episode number is missing, I can imagine that the system “thinks” that I have already recorded this programme and dropped the recording.
Do you have an example for bbc? I also have a lot of BBC recordings and could check whether the phenomenon really only occurs with you or whether nobody else has noticed it.
And yes, the new release of the community translates all posts into “your” language :-) .
cabonesha
Freifiepiepp53 Yes, the new software translates everything into the language set by the user or browser. You can check that you have selected the right language for you at the bottom of the page:
It is also important to note that the browser can also have a translation function. You would then have to tell the function not to translate community.swisscom.ch. Otherwise you may get funny results when German is first translated into English and then back into German.
