Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
Firstly, I would report the site for unblocking again:
Otherwise the only option is to contact Swisscom directly. In any case, I don’t see any fault on your part or that of your hoster.
as @krypton already told you in October.
It is difficult to change anything if a subscriber makes a mistake on the shared web server of the hoster.
user109 do you mean that someone who has their domain on the same server is doing something harmful and I will then be affected by it across the board? Should a host/server change change anything?
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
WalterB what’s the point Walter ? 6 million other Swisscom users don’t know that, so it only works to a limited extent.
as @PowerMac has already explained:
"It’s best not to change anything at all, including fiddling with the local DNS settings. Even if some people “solve” the problem selectively without having understood it, your website will remain unavailable for the other 6 million Swisscom customers. Only Swisscom can and must fix this."
@Meimmepleth27 as explained by @Lori-77:
“The reasons can be many due. As the previous speakers have said, there are several websites hosted on such an IP. Most likely such a website sends illegal etc.”
and as @PowerMac said:
Your web server has the IP 5.252.229.221, the reputation of this IP at IPQS and at Talos is fine.
There are several hundred other websites running on the same server. Perhaps one of these other websites is not entirely clean and Swisscom has categorised the entire web server as problematic? Just a guess.
Talk to your WEBHOSTER to see if there is another way to host your website with your own IP without sharing.
Another option: Change hoster and address the problem with the new hoster in order to host the website differently so that it is not blocked by Swisscom again.
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
WalterB It’s clear that it works with other DNS servers, but that doesn’t solve the problem. We know that you mean well, but in this context your tips are rather counterproductive.
And Meimmepleth27 it’s quite possible or even likely that a change of host will change the situation. But somehow it can’t be right that the hoster should bleed for a mistake that it looks like is not their fault but that of Swisscom. Stupid situation…
Have you tried turning it off and on again?
Had two similar cases two years ago with users with the Swisscom DNS and made them aware that they should mention to Swisscom that it works with the other DNS, so only for support and additional help.
Of course I would not recommend anyone to use another DNS instead of the Swisscom DNS where there are even SU which do not use the Swisscom DNS 😉.
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
Maybe you should read the statements by @WalterB correctly? You are causing confusion for us users.
He didn’t advise us to enter a different DNS, but to mention that the site is accessible with a DNS outside Swisscom. At least that would have helped me with troubleshooting.
Lesen, was auf dem Bildschirm steht.
GuidoL sorry I just wanted to point out that you can’t solve the existing problem this way.
See @PowerMac Reply to @WalterB : It’s clear that it works with other DNS servers, but that doesn’t solve the problem. We know you mean well, but in this context your tips are rather counterproductive.
I agree with that.
If you have more knowledge of network technology and know the existing problem, the possibility of using a different DNS resolver is more than clear.
But not for 08/15 users.
Just because some scanning tool says the site is clean doesn’t mean it actually is - they can only show what they already know…
Unfortunately, we can’t do more here in the forum than refer you to the contact form to request whitelisting again.
LG
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So do you guys think if I get my own IP number from the host, the problem should no longer occur?
Since we don’t (can’t) know why Swisscom is blocking the site, we can unfortunately neither confirm nor deny this.
As mentioned by @gasoo, DNS hostnames (domains) are blocked here, not IP addresses.
LG
r00t
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The website has been unblocked, I have contacted Swisscom by phone and they will “eventually” contact me to tell me the reason for the blocking… A real struggle. Is there perhaps an email address for the technical department? I would really like to know the cause of this situation.
I still contacted the host and according to him the shared IP number is a questionable reason. They have not noticed any suspicious activity from other websites.