Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
Hello @Meimmepleth27
No you can’t.
Most likely the IP address is on the blacklist at Swisscom.
The reasons can be due to a lot.
As the previous speakers have said, several websites are hosted on such an IP. Most likely, such a website sends illegal information, etc.
Only Swisscom knows whether Swisscom can put your host name on a withe list.
Ask there but be persistent because your ticket has to be forwarded, the first level helpdesk cannot do that.
Greetings Lorenz
@Meimmepleth27 wrote:
Can I adjust something with my website so that DNS for Swisscom is always correct?
Anyway, I find this strange since the website is configured correctly.
My own site is with Hoststar and I had a problem with the Swisscom DNS a few years ago and Hoststar had adjusted something. I can’t say whether that’s the case for you too.
You have to try whether Swisscom gives you information about what the problem is that the page is blocked by the Swisscom DNS, or pass on the information to your host that it works with DNS 1.1.1.1.
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
@Meimmepleth27 wrote:
Can I adjust something with my website so that DNS for Swisscom is always correct?
First of all I would report the page again for unblocking:
[https://www.swisscom.ch/de/privatkunden/internet-abo/schutz-sicherheit/internet-guard-details/formular.html](https://www.swisscom.ch/de/privatkunden/internet- subscription/protection-security/internet-guard-details/formular.html)
Otherwise, the only option is direct contact with Swisscom. In any case, I don’t see any fault on your part or your hoster’s part.
@Meimmepleth27 wrote:
Can I adjust something with my website so that DNS for Swisscom is always correct?
As already written: No, unfortunately not.
It’s best not to change anything, including not fiddling with the local DNS settings. Even if some people “solve” the problem without understanding it, your website remains unavailable to the remaining 6 million Swisscom customers. Only Swisscom can and must fix this.
Have you tried turning it off and on again?
As @krypton and @PowerMac have already written, it’s best to report it again as only Swisscom can solve the problem.
Below are a few more technical details if you are interested.
Your domain has been blocked by Internet Guard, such blocks are always based on the domain and not on the IP address.
It’s relatively easy to see if a domain is blocked by Internet Guard by running a DNS query.
; <<>> DiG 9.18.27 <<>> physio2move.ch
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 39831
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;physio2move.ch. IN A
;; ANSWER SECTION:
physio2move.ch. 0 IN A 195,186,210,241
;; Query time: 206 msec
;; SERVER: 127.0.0.1#53(127.0.0.1) (UDP)
;; WHEN: Tue Oct 01 09:42:36 CEST 2024
;; MSG SIZE rcvd: 59The IP (195.186.210.241) you see here belongs to Swisscom.
The entry also has a TTL of 0, which clearly indicates a blacklist entry at Swisscom.
When you access the website via HTTPS, an error is displayed because the certificate is invalid or the connection is not possible.
This is also correct, because Swisscom cannot create a certificate for your domain.
However, you can now access the IP address that is displayed in the DNS lookup directly via HTTP and you will then see that the site is blocked by Internet Guard.
On the page you will also find the link to report the page as a false positive.
Swisscom will probably have a mix of its own blacklists and blacklists from external providers.
There are various providers of such lists and hardly any company does this exclusively themselves.
If you have already reported the site once, it may have been removed from the whitelist before it was removed from the external list and is now being blocked again.
It’s best to simply report again using the form, unfortunately you have no other choice.
3 months later
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
Firstly, I would report the site for unblocking again:
Otherwise the only option is to contact Swisscom directly. In any case, I don’t see any fault on your part or that of your hoster.
as @krypton already told you in October.
It is difficult to change anything if a subscriber makes a mistake on the shared web server of the hoster.
user109 do you mean that someone who has their domain on the same server is doing something harmful and I will then be affected by it across the board? Should a host/server change change anything?
Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.
