Recording individual episodes is impossible with blue documentation

    • Good morning dear community

    I haven’t been able to record individual episodes of series from the guide (EPG) for at least a week.

    A series recording is possible in each case. Just like recording individual seasons.

    And it almost only affects the channels from the “blue documentary” subscription.

    There are: Discovery Channel, Geo Television, Animal Planet, RTL Living, Curiosity Channel, History Channel and Spiegel Geschichte.

    Plus AXN Black from another subscription “Top German”.

    I checked it at https://tv.blue.ch/home using the guide (EPG) there and it is possible to record individual episodes there without any restrictions.

    My devices are: Since July 19, 2024, a TV-Box 5 (IP2300) and a Internet-Box 3.

    With our old UHD box before, there were no such restrictions.

    I restarted all devices and then carried out the procedure with the 30 seconds without power.

    Conclusion: No change.

    I have attached a few screenshots for better understanding.

    It can be seen that recording individual episodes is grayed out on TV-Box and can only be selected on web TV.

    Have you had similar experiences to mine and if so, how would you proceed?

    Thank you very much in advance for your answers and your efforts.

    Kind regards and have a nice weekend. 🙂

    Geo Television - www.tv.blue.ch.jpgGeo Television.jpgAnimal Planet.jpgAXN Black.jpgCuriosity Channel.jpgRTL Living.jpgDiscovery.jpgHistory Channel.jpgSpiegel Geschichte.jpg

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    • Stephan_76 has responded to this post.

      • RomanE

      • Solutionselected by Prio

      Hello @Prio @Stephan_76 Thanks for reporting and testing. We can confirm that this is a software bug on channels without replay. We will plan a fix for the next software rollout (release still unknown)

      Hello Prio

      I tested this quickly and can confirm the behavior. Possibly can @RomanE say something about this?

      What you can do is go to the program in the normal EPG, press the Rec button, so you can record a single program. Or via web or app.

      Or you can use the search function and then scroll through the hits for the show and press Rec instead of OK.

      IMG_1923.jpeg

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          Stephan_76 wrote:

          Hello @Prio

          I tested this quickly and can confirm the behavior. Possibly can @RomanE say something about this?

          What you can do is go to the program in the normal EPG, press the Rec button, so you can record a single program. Or via web or app.

          Or you can use the search function and then scroll through the hits for the show and press Rec instead of OK.

          IMG_1923.jpeg

          Good morning @Stephan_76

          Thank you very much for your counter-testing, forwarding it to Roman and, above all, for the valuable tips! 🙂

          I wish you a nice day.

          Best regards

          Prior

          Show original language (German)

            @RomanE wrote:

            Hello @Prio @Stephan_76 Thanks for reporting and testing. We can confirm that this is a software bug on channels without replay. We will plan a fix for the next software rollout (release still unknown)

            Good morning @RomanE

            Thank you very much for the explanation too. I’m glad it wasn’t me who “messed up” something!

            Wishing you a nice day. 🙂

            Best regards

            Prior

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