20 days later

Good morning,

The change was to take place on October 1. However, as of September 18, already 2 cinema+ channels have just been spontaneously withdrawn in the middle of a film. And the famous “login” linked to our accounts, when will we receive them?

At 19.90 per bouquet, the channels removed in advance, compensation should be offset on the bill!

Yours sincerely

Show original language (French)

Good morning,

Nothing to do with blue Premium, currently on Ciné+ family there is the film Heidi and Canal does not have the rights for this film in Switzerland, that’s why you see advertising for myCanal. At 6:10 p.m. the program will resume normally with the next film.

Cordialement

Show original language (French)

thank you for your information, but when I click on your links it sends me to the French site, where I am asked to choose a supplier but Swisscom is not one of them.

Hence my question should I launch the mycanal application or use the new OCS application?

Show original language (French)

Hello,

You will have to use the myCanal application from October 1st. The connection will be made automatically via the application found on the Swisscom box.

For other media you should receive an email from Canal/Swisscom to create your login at the beginning of October

Cordialement

Show original language (French)
11 days later

After calling Swisscom, it appears that the Canal+ channel is not part of the “blue premium with Canal+” pack!

I have access to the mycanal app on the box, and there are a few linear channels that have been added.

Can we talk about false advertising? Of deception? Frankly, the question is justified. If the offer was called “blue premium with mycanal”, OK.

But “blue premium with Canal+”….but without Canal+, wouldn’t we be made fun of?

Show original language (French)

Yes, but hey, it’s a play on words. Canal+ has certainly become an operator, but you can ask 99% of people, when you talk about Canal+ they think of the television channel.

In any case, I asked the question from the start what “standard Canal+ worth 15.-/month” meant, no one was able to provide an answer.

All this lacks clarity for the customer.

Show original language (French)

for me it’s hypocrisy, apart from ⅘ channels which for me are not useful to me this brings nothing new because all the others are included in the premium.

What annoys me is that certain channels have been removed from blue TV L to move to blue TV XL, if we want to have access to it we have to pay 15.00 francs more but in the xl apart from certain channels there are no nothing more, no advertising and the like.

This is where we see that the only goal is profit, then are you surprised that people go to download anime films and such?

Show original language (French)
2 months later

Yes and what’s more, if you have a myCanal subscription (with more options/channels) you cannot use it on the Swisscom box… Only login linked to Swisscom is possible…. I see soon it will come that the Netflix and Disney+ apps will only be available on the box if you subscribe via Swisscom… The FRC should be happy…

Show original language (French)