myCanal and account

    • Good morning,

    I wanted to know if there has been a change in the method of connecting to the myCanal application on Swisscom boxes.

    Indeed, I am usually connected to the myCanal application with an offer independent of Swisscom (QoQa offer) and since this evening I find myself systematically connected to my Canal account linked to my Swisscom subscription. And it’s impossible to disconnect, it automatically reconnects to the Canal account at Swisscom.

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    • Black Mamba likes that.

    • Hello,

      No, unfortunately there is nothing to do. From now on, the myCanal application on Swisscom boxes is only for Canal via Swisscom customers.

      Cordialement

    4 months later

    Hello Rabbit,

    Same problem here. I already had a private subscription to myCanal and the application on the Swisscom Box displayed the Apple TV+ channels Paramount+ and HBO, plus other Canal+ channels with my private account

    Since switching to “blue Premium with CANAL+”, I have lost HBO, Apple TV+ and I finally only have Paramount+ left. On my other devices (iPad or mobile), these are still available.

    Is there no way to retrieve the content of the app with my private subscription and “overwrite” the abonnement Swisscom?

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