Replacement inOne home light

@NicoleH

Thanks for the info, but this will definitely lead to a lot of discussion again. 🙄

The affected customers will receive the new offer at the old price until the end of August.

for how long? 2 years or “life sentence”?

Logically, this certainly means August 2024.

@NicoleH Thank you very much for the info!!!

Happy day!! Swisscom is moving well!!!

Hello @NicoleH

I think the graphic contains an error. Or can the customer book the old multiroom option again with the basic home?

Otherwise I would recommend correcting this accordingly 😉

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@Stephan_76 wrote:

Hello @NicoleH

I think the graphic contains an error. Or can the customer book the old multiroom option again with the basic home?

Otherwise I would recommend correcting this accordingly 😉

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I also noticed @NicoleH

I think there is still room for improvement in the presentation 😉

In any case, it seems like Swisscom has been doing a lot for the last few months to make itself extremely unpopular with certain customers… but it’s probably “calculation”: the additional income from the adjusted subscriptions more than compensates for that Customers who leave…

@Stephan_76 @POGO 1104
Thank you for your feedback, respectively. your demand. I asked the product managers accordingly.

Effectively it is as follows:

• Existing customers who use the Multi Room Option (CHF 5.-) today can continue to use it after the migration.
• New customers can only choose Multi Room Max (as with other subscriptions).

Since the representation was effectively confusing, we removed the corresponding part in the image.

I have no idea why the multiroom option is the only exception to all subscriptions and why they are maintaining the CHF 5, because normally these customers with the mini subscription with 10 Mbit/sec will most likely not have 2 TV boxes anyway and that’s it In addition to the already small population and then reduced to second TV users, multiroom use is probably very small.

But what the heck, maybe the marketer in charge has a grandmother who actually has 2 televisions despite a mini subscription and that probably always justifies this very strange and incommunicable exception to the new Multiroom Max handling that is otherwise used throughout 🙂

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@Werner wrote:

I have no idea why the multiroom option is the only exception here….🙂

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This is called “inconsistent marketing” a la Swisscom 🤔

I could have sworn it was a mistake with the old Multroom option of 5 francs in this thread. Because everyone will be switched to Multroom Max, whether they want it or not. I quote an article on the topic of replacing the old Multroom option: “In the background, such old tariffs always generate effort and increase the complexity of the systems,” explains the spokeswoman.

Interesting, with this type of subscription you can suddenly keep this old option? Despite supposedly increased effort? Honestly… Paradox! I think the outcry might have been limited if they had said here too that there was only Multiroom Max. Period! One line. Exactly, if only then. Who came up with that again………

“Inconsistent marketing” actually sounds good, but upon further reflection I came up with two other possible explanations:

Thesis 1: You can use this new basic subscription as a catch basin for resolutely complaining previous Internet S opt-out plus old TV S and multiroom customers, for whom it will then not be more expensive with three components in parallel, but cheaper overall

Thesis 2: There are simply no previous inOne Light customers with a multiroom option in their portfolio and marketing has therefore specifically used the free opportunity to compensate for the many negative reactions to the last subscription adjustments to make a positive impression with customer friendliness 🙂

@NicoleH

@ThomasS

Can someone please show me how/where to access these simpler Basic/Light offers on the package offer page?

[https://www.swisscom.ch/de/privatkunden/kombi-abo/internet-tv-abo.html/step/internet](https://www.swisscom.ch/de/privatkunden/kombi-abo/ internet-tv-abo.html/step/internet)

I can remember that there used to be a very inconspicuous (a rogue, if you suspect intention behind it…) link to “—> more offers” among all the InHome/Blue package listings, where you can get to them cheap “Basic/Light packages” (including TV). Now I can’t find that link anymore…

Good day

I’m assuming that the change means canceling my subscription and I can change provider on July 24th, right?

Andrew

@POGO 1104

[https://www.swisscom.ch/de/privatkunden/kombi-abo.html/step/abo-selection](https://www.swisscom.ch/de/privatkunden/kombi-abo.html/step/ subscription selection)

The new subscription will be available from July 24th. under “See more offers”.

That means when can I cancel

@Fleiprestauz28

The fact that the information is given in June and the old price runs until the end of August is no coincidence, because that means that every customer can still react within the normal notice period of 60 days at the end of each month, which does not give rise to an extraordinary right of termination.

Unless there is something different in the letter, which you will still receive, you should be able to cancel in June as normal at the end of August.

However, if there is still a landline number that needs to be ported, it is better to start this before the cancellation.

This corresponds to a 20% price increase! Instead of increasing the price, it is better to remove landline telephony from the offer or offer it as an option for 9.90. At least it would be fairer. With 50Mbit/s it will probably remain an empty promise again. Until now I had at best 2Mbit/s instead of 10Mbit/s upload, but always paid the full price.

@Schontaufe55

The new Home Basic subscription is neither compulsory nor particularly attractive, as it is designed in a very minimalist way for just under 60 francs in the TV area.

Based on your previous Light subscription, you would find a significantly better price/performance ratio with the Swisscom discount brand “Wingo” or with Teleboy or with iWay for Internet and TV, or even for Triple Play including landline.

At the same time, you could use the checker to check what internet performance is technically possible at your location.

It’s all in your own hands to check all options for action for a price increase that will certainly be unexpected for you and then decide what’s best for you.

50Mbit/s is still not available at my address. This means you have to pay 20% more without getting more. Seriously?