esim

Rauthosta43

hello i can not order new e-sim from myswisscom please help me i need new esim i changed device and can not setup esim

Gaeilgeoir

@Rauthosta43 In that case please call the hotline 0800 800800

bitracer

Have you tried to delete the old eSIM first?

Black Mamba

It is likely that your eSim profile is no longer installed on your smartphone, in which case you will need to order and install a new one. Activation abroad is not automatic and is done via My Swisscom.

To do this, please contact the relevant department here: Consulting & order, who can help you connect to your customer area.