this does not allow you to have all the addresses located in quick access as before. And thanks to this bad change, all the address book is erased, very bad point on the part of this company.

@Bulgroz

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@Bulgroz wrote:

this does not allow you to have all the addresses located in quick access as before. And thanks to this bad change, all the address book is erased, very bad point on the part of this company.

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Hello Bulgroz

• Agenda, contacts and signatures: after the migration, you will find all of your appointments, contacts and signatures in your main email account. To be able to reuse this data in your other accounts, export them and import them into the desired accounts.

  Calendar instructions

  Contact instructions

• Contact groups, address books & distribution lists: During migration, we transfer all email addresses saved in a contact group to distribution lists. These distribution lists have the same name as your current contact groups. In a new message, enter the name of the distribution list as the recipient to send an email to everyone on that list. After migration, individual contacts are no longer automatically assigned to contact groups. All contacts and their information are now only found in the primary address book of the primary email account. Create new address books and move contacts so your contacts are organized like before again.

Cordialement Doremi

At the end of September I migrated my 5 email addresses from Email Basic to 5 Email Light accounts just to keep my Bluewin addresses while I divert all my emails received on Bluewin to my Infomaniak email according to https://anjoco.ch/forum/ viewtopic.php?t=1511.

The problem is that Swisscom charges me 2.90 CHF for Email Basic which I no longer have. I called Swisscom support this morning who told me that legally my old Email Basic account still persists for 6 months.
After insisting, they gave me a favor by giving me 6 × 2.90 CHF.

The remaining problem is that I cannot cancel my Email Basic account in My Swisscom

Hi @anjoco

According to the aids you should be able to change each billing period, but depending on the case, the procedure could be a little complicated. On the other hand, I don’t see where the support gets its 6 month period from.

DanielD

Hi @DanielD,

The answer is here:

@anjoco You wrote that you had migrated all your accounts to light emails which are then linked to specific and still active Swisscom logins. No one should be affected by this 180 day period.

This is my old Basic Email account now without email addresses as they moved to Light.
So an empty shell which still costs me 2.90 CHF/month for 180 days.

Authorized scam 😡

You should have kept the last address in the main account which would have allowed you to change from basic to light. You are in an unexpected situation with a subscription without an email address which leads to aberrant billing.

Thanks, but I still don’t understand why Swisscom went from something that worked well to something M:::🙁(((, which takes three lead to open and requires customers to do the work in their place.

There you go, I’m really angry and I’m thinking about changing companies.

@Bulgroz

- which takes three lead to open and which forces customers to do the work for them…

All of this is a bit excessive, probably a need to let off steam, but the answer has already been provided:

to avoid all these inconveniences 😠😡

on PC or Mac install an external email program: Thunderbird, Outlook

on a mobile/tablet use the device’s native Mail app

create a pwd/account then configure them in IMAP on the external device

to try is to adopt 😀

please give feedback

On the other hand, on my old Macs, I cannot send messages or consult my folders…

@Grathieyung68

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@Grathieyung68 wrote:

On the other hand, on my old Macs, I cannot send messages or consult my folders…

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Good evening Grathieyung68

If you are using Swisscom webmail on your old Mac and it is not working properly, it is best to use the application provided on your Mac, called “Mail”.

Cordialement Doremi