- Solutionselected by JanineZ
follow the instructions on this page (User Manual)
[TCL Movetime Family Watch MT42 blue 4 GB – Smartwatches | Swisscom](https://www.swisscom.ch/de/privatkunden/produkte/smartwatches/details.html/tcl-mt-42-watch-4g-11053914?memory=4%20GB#acc-qztc3g%5Bselected%5D %5B%5D=0)
Otherwise contact the Swisscom hotline
Private customers: Contact via hotline, chat, message | Swisscom
Telephone number 0800 800 800
a month later
@Neiwunnau50 Solution see post 2,
If it doesn’t work, try again with Swisscom until you find a solution to your problem. It can sometimes be difficult to reach someone competent.