@DanielD From what I know, you can no longer subscribe to Simply Digital (this was stopped 1 or 2 years ago). Only those who had already activated it at the time of termination can continue to use it, including me.
Agus fágaimíd siúd mar atá sé
Hello,
in all cases this results in a (strong) price increase for the customer.
3 x for blue tv s (200% increase)
2 x for multiroom (100% increase)
so yes there are more services, but if customers have stayed on the old offer it is because it is useless to them
so once again a unilateral increase imposed by Swisscom
a roundabout way of passing on the inflation and the renchérissement to the clients.
Only Swisscom’s profits count, and for the interests of customers we will come back.
A+
12 days later
Hello @DanielD, small correction:
The Simply Digital product is no longer offered for sale since June 1, 2023. Activation is no longer possible.
However, existing customers with this option can keep it 🙂
Good afternoon,
I received a letter from Swisscom today telling me that my subscription, which suits me very well and which I have not asked to change, would go from 5.- / month to 14.90 / month, a factor of three !!!
I am scandalized by this total lack of consideration and by this obligation to spend three times as much for a service that I did not ask for (and which is not three times better ;-). In fact, I have no possibility of objecting or saving money, except to abandon blue TV, or to look elsewhere of course.
I should try with my clients, maybe it will work, but allow me to have some doubts about this marketing operation.
I have so far been okay with paying a little more for service, but we all have our limits.
Greetings.
13 days later
I changed my subscription in January 2024 and a Disney offer was offered to me for three months. I now discover on my monthly bill that I have to pay for this offer to which I did not subscribe and which does not interest me. I received an email about this Disney recently, in German, and I don’t understand this language well enough… How do I get rid of this Disney that you put in my contract?
Many thanks for your help
-“I received an email about this Disney recently, in German, and I don’t understand this language well enough…”-
You should have been worried when you received the email from Disney. There are plenty of translators on the Internet, such as the following link:
https://translate.google.fr/?hl=fr#
-“How do I get rid of this Disney that you put in my contract? ”-
Your question is asked here on a customer-to-customer help forum. As customers, we have no access to discuss or modify the contract. For this, Swisscom assistance is available on 0800 800 800.
Have a nice day Doremi
Hello @Fratheumpo42, thank you for your contribution.
On January 22, the “3 months of standard Disney+ with free advertising” promotion was offered and activated to you. After the end of the promotion, the Disney+ subscription continues normally if you do not schedule the cancellation of this pack. You can terminate this via your customer area My swisscom - > Settings > Account > Channels & subscriptions
Find the Disney+ subscription that is checked and deactivate it.
Good afternoon,
Madam, Sir, dear companions of the swisscom community,
I too am stunned by the tripling of the price of the blue TV S subscription, in exchange for new anecdotal services and without intérêt demonstrated for current customers.
The argument that this is simply the removal of obsolete subscriptions in favor of already updated offers is particularly dishonest: this approach made it possible to triple the price of the subscription behind a smoke screen, without alerting or old customers, nor the new ones, and once the smoke has cleared, to come and see that the old customers are paying a subscription that is far too advantageous. You had to dare!
But for 10.- more per month (14.90 instead of 5.-, to be precise), we’re not going to get angry, are we? Especially if we are given a gift of 1 month for 9.90?! Undoubtedly an approach to transmit to the newspaper “Bon à savoir” for its monthly column “Who are we kidding”.
But come on, don’t let this spoil anyone’s Ascension weekend! Best wishes, and good replay…
Hello everyone again,
There remains a way to deal with the increase for blue tv s, it is through blue tv air free, but it involves using the blue tv app directly on a smart tv or Apple TV and more directly with the Swisscom box.
By canceling your blue tv s subscription and creating a 2nd Swisscom login to access tv air free.
A+
Ludov
@Ludov wrote:
Hello everyone again,
There remains a way to deal with the increase for blue tv s, it is through blue tv air free, but it involves using the blue tv app directly on a smart tv or Apple TV and more directly with the Swisscom box.
By canceling your blue tv s subscription and creating a 2nd Swisscom login to access tv air free.A+
Ludov
Hello
You will need to find out because Blue TV Air Free indicates that it is available for smartphones, tablets and PCs via a web page. I’m not sure if this works with the free version of Blue TV Air Free directly from the Blue TV app on a smart TV or Apple TV. These last two possibilities are considered as TV boxes or additional TV boxes.
Have a nice day Doremi
14 days later
Madam, Sir,
It is with certain annoyance that I read your letter of May 13 in which you informed me of the obsolescence of my blue TV S (5.-) subscription.
Under the cover of specious arguments, what appears rather is a desire on your part to artificially increase your profits considerably, which undermines the trust I have been able to place in you until now.
Imagine that I don’t care - I quote you - even more channels, since I only watch sporadically perhaps ten, given the mediocrity of the programs offered.
As for the possibility of viewing programs up to 30 hours after their broadcast, I find it very unconvincing to justify a 198% increase in the price of my TV subscription, especially since a regional operator seems to offer equivalent solutions , even higher, and more economical. For the moment, however, I will remain loyal to you, although my loyalty will be poorly rewarded.
Ultimately, what seems obsolete to me is your business model which pushes consumption while our planet implores us to reduce it.
Please accept, Madam, Sir, my distinguished greetings.
@Stummafu84 Hello
Here, there is no Madam or Monsieur! Where you posted your message, we are simply customers like you helping each other.
-: Can you imagine that I don’t care - I quote you - even more channels, since I only watch sporadically perhaps only ten, **given the mediocrity of the programs offered **.:-
Nobody here is stopping you from going to see the competition if it can satisfy you better.
Cordialement Doremi
Hello Doremi,
You are right, no one is stopping me from looking at the competition and that is perhaps what I will end up doing one day by seeing my subscriptions change and increase in price, but loyalty is so important in my eyes. However, this would not improve the programs broadcast by a large number of TV channels.
As for “Madam, Sir”, my message was originally intended for Swisscom, but I was unable to find an e-mail or postal address to send it to, so for lack of anything better I published it in response to post from JanineZ, moderator, having opened the discussion.
It was clumsy and impulsive on my part, I admit it and apologize, but for once I wanted to express my frustration rather than remain silent.
If you know an email address to send my message to, I’m interested.
Cordialement
No need to apologize, there’s nothing wrong with that. For your complaint here is the Swisscom link where I invite you to click on it:
Contact for your requests & complaints
Cordialement Doremi
