Swisscom stops its old subscriptions

Hello I already have internet blue s has 100 mbt it

Will there be a change on July 1st??

@Stéphane.phill No, these are old subscriptions to which we can no longer subscribe. If you already have the 100 MB variant, nothing changes.

Even if it’s the blue internet

at 100 mb

so no change thank you

As the subscription is modified, is it possible to cancel early even if the contractual duration is longer? See art.13 of the Swisscom general conditions

One point to note is that changing from blue Internet S (40) to blue Internet S makes the Simply Digital option available.

In combination this allows the bill to be reduced instead of increasing it.

DanielD

@DanielD From what I know, you can no longer subscribe to Simply Digital (this was stopped 1 or 2 years ago). Only those who had already activated it at the time of termination can continue to use it, including me.

Hello,

in all cases this results in a (strong) price increase for the customer.

3 x for blue tv s (200% increase)

2 x for multiroom (100% increase)

so yes there are more services, but if customers have stayed on the old offer it is because it is useless to them

so once again a unilateral increase imposed by Swisscom

a roundabout way of passing on the inflation and the renchérissement to the clients.

Only Swisscom’s profits count, and for the interests of customers we will come back.

A+

Good morning,

1/ Stop calling me informally, we didn’t keep the pigs together.

2/ Since I don’t understand anything about your subscriptions and your way of modifying your contracts unilaterally, I will go to one of the counters to negotiate.

Greetings.

D. Glued

Hello @DanielD, small correction:

The Simply Digital product is no longer offered for sale since June 1, 2023. Activation is no longer possible.
However, existing customers with this option can keep it 🙂

Good afternoon,

@StéphanieC Please confirm what I said above 😁.

I received a letter from Swisscom today telling me that my subscription, which suits me very well and which I have not asked to change, would go from 5.- / month to 14.90 / month, a factor of three !!!

I am scandalized by this total lack of consideration and by this obligation to spend three times as much for a service that I did not ask for (and which is not three times better ;-). In fact, I have no possibility of objecting or saving money, except to abandon blue TV, or to look elsewhere of course.

I should try with my clients, maybe it will work, but allow me to have some doubts about this marketing operation.

I have so far been okay with paying a little more for service, but we all have our limits.

Greetings.

I changed my subscription in January 2024 and a Disney offer was offered to me for three months. I now discover on my monthly bill that I have to pay for this offer to which I did not subscribe and which does not interest me. I received an email about this Disney recently, in German, and I don’t understand this language well enough… How do I get rid of this Disney that you put in my contract?
Many thanks for your help

@Fratheumpo42

-“I received an email about this Disney recently, in German, and I don’t understand this language well enough…”-

You should have been worried when you received the email from Disney. There are plenty of translators on the Internet, such as the following link:

https://translate.google.fr/?hl=fr#

-“How do I get rid of this Disney that you put in my contract? ”-

Your question is asked here on a customer-to-customer help forum. As customers, we have no access to discuss or modify the contract. For this, Swisscom assistance is available on 0800 800 800.

Have a nice day Doremi

Hello @Fratheumpo42, thank you for your contribution.

On January 22, the “3 months of standard Disney+ with free advertising” promotion was offered and activated to you. After the end of the promotion, the Disney+ subscription continues normally if you do not schedule the cancellation of this pack. You can terminate this via your customer area My swisscom - > Settings > Account > Channels & subscriptions
Find the Disney+ subscription that is checked and deactivate it.

Good afternoon,

Madam, Sir, dear companions of the swisscom community,

I too am stunned by the tripling of the price of the blue TV S subscription, in exchange for new anecdotal services and without intérêt demonstrated for current customers.

The argument that this is simply the removal of obsolete subscriptions in favor of already updated offers is particularly dishonest: this approach made it possible to triple the price of the subscription behind a smoke screen, without alerting or old customers, nor the new ones, and once the smoke has cleared, to come and see that the old customers are paying a subscription that is far too advantageous. You had to dare!

But for 10.- more per month (14.90 instead of 5.-, to be precise), we’re not going to get angry, are we? Especially if we are given a gift of 1 month for 9.90?! Undoubtedly an approach to transmit to the newspaper “Bon à savoir” for its monthly column “Who are we kidding”.

But come on, don’t let this spoil anyone’s Ascension weekend! Best wishes, and good replay…

Hello everyone again,

There remains a way to deal with the increase for blue tv s, it is through blue tv air free, but it involves using the blue tv app directly on a smart tv or Apple TV and more directly with the Swisscom box.
By canceling your blue tv s subscription and creating a 2nd Swisscom login to access tv air free.

A+

Ludov

@Ludov

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@Ludov wrote:

Hello everyone again,

There remains a way to deal with the increase for blue tv s, it is through blue tv air free, but it involves using the blue tv app directly on a smart tv or Apple TV and more directly with the Swisscom box.
By canceling your blue tv s subscription and creating a 2nd Swisscom login to access tv air free.

A+

Ludov

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Hello

You will need to find out because Blue TV Air Free indicates that it is available for smartphones, tablets and PCs via a web page. I’m not sure if this works with the free version of Blue TV Air Free directly from the Blue TV app on a smart TV or Apple TV. These last two possibilities are considered as TV boxes or additional TV boxes.

Have a nice day Doremi

@Doremi

I actually saw what you mentioned, only smartphone, etc.

But unless I’m mistaken I also saw another place where it says Apple/Smart T V

(I will add the link later if I find it)

But from experience I know that it works in any case on Apple TV

A+

Ludov

Madam, Sir,

It is with certain annoyance that I read your letter of May 13 in which you informed me of the obsolescence of my blue TV S (5.-) subscription.

Under the cover of specious arguments, what appears rather is a desire on your part to artificially increase your profits considerably, which undermines the trust I have been able to place in you until now.

Imagine that I don’t care - I quote you - even more channels, since I only watch sporadically perhaps ten, given the mediocrity of the programs offered.

As for the possibility of viewing programs up to 30 hours after their broadcast, I find it very unconvincing to justify a 198% increase in the price of my TV subscription, especially since a regional operator seems to offer equivalent solutions , even higher, and more economical. For the moment, however, I will remain loyal to you, although my loyalty will be poorly rewarded.

Ultimately, what seems obsolete to me is your business model which pushes consumption while our planet implores us to reduce it.

Please accept, Madam, Sir, my distinguished greetings.