@Lickiplau67 this is not Swisscom, but Swisscom customers helping Swisscom customers.
Please delete your customer data here to avoid misuse. Everyone now knows your customer address.
Please contact the subscription department and discuss it with them via chat so that you have something in writing.
Here is the link (please click on it):
No, that is not correct. Minimum terms of 24 or even 36 months are only available if you benefit from a promo such as a discounted subscription, free TV, discounted cell phone or similar. Just like with all providers! Otherwise, a notice period of 60 days usually applies. Even after the minimum contract period has expired, you can always cancel within 60 days.
Good day
If I were a new customer to choose exactly the offer described, I would receive the “old” price for a full 6 months. There is also the latest Internet box and a new TV-Box.
Currently also receiving 6 months of Disney+ free.
Existing customers will receive a monthly reduction of CHF 14.80.
As a long-time customer you feel really cheated.
Swisscom, there is a need for improvement!! and quickly. There are some alternatives.
@Huflungun45 then please call 0800 800 800 and tell them just like you told us here in the forum.
We can’t do anything here, we’re just Swisscom customers like you.
It’s all a matter of negotiation with Swisscom and you!!!
Please contact the subscription department and discuss it with them via chat so that you have something in writing.
Here is the link (please click on it):
[https://www.swisscom.ch/de/privatkunden/hilfe/kontakt.html#cascadingTabs%5Binner%5D=tab\_164398815157…](https://www.swissco m.ch/de/privatkunden/hilfe/kontakt.html#cascadingTabs%5Binner%5D=tab_1643988151579&cascadingTabs%5Bouter%5D=tab_1643984809575)
what’s that supposed to mean??? and since you respectively. When Ms. Lara Strehler switched our modem from 100MB to 1GB last night, the modem no longer works at all. I’ve been desperately trying EVERYTHING for the last 2 hours, but I’m slowly running out of nerves!!! WHY DOES CHAOS RESULT EVERY TIME YOU AS SWISSCOM CHANGE SOMETHING AT US??? I WANT A CALL BACK FROM MRS STREHLER IMMEDIATELY THIS MIDNIGHT BETWEEN 11 a.m. - 1 p.m.
You can also ask the same thing about Wingo @Staudieflitt79. Without wanting to take sides here, the devil is in the details. In most cases, “low-cost providers” have limited services such as support or functionalities compared to those of the main provider.
Example: While support at Wingo costs CHF 1.90 per minute, it is free at Swisscom.
Kærar kveðjur - herzliche Grüsse
Dominik
@DomiP The support at Wingo “only” costs 1.50 Fr. per minute 🙂 and that for a maximum of 10 minutes, i.e. 15 Fr., after that it’s free
I’ve now made close to 50 Wingo subscriptions over the last 1.5 years (for customers, family, friends) and I think I’ve experienced pretty much every strange problem, from the wrong OTO ID received from the customer, the wrong router received from Wingo, the wrong activation date, none Router received, line not released, phone number not released, pretty much the full program
And I’ve never had to call Wingo support, I was able to sort everything out promptly via Whatsapp support and then a free callback appointment (arranged by Whatsapp support).
PS: If support says you should call, just say or write that you can’t do that because the landline/mobile phone subscription doesn’t work at all with Wingo and when it comes to a landline subscription (which is where most problems arise because it’s more complex ) say that you only have a business cell phone and 0900 is blocked there. Then it usually works with a free callback or they even do it directly via WhatsApp support
Guys, here we go again. Registered in the community specifically for this sentence? Wow… First of all, because some people still don’t understand it… This is a customer forum and not Swisscom support. At the end of the day, we are all just customers.
Yes, there are price differences. Why is Swisscom doing this? Because they also want to address price-sensitive customers so that they are still customers under the name “Wingo” at the end and do not migrate to other providers. Why are there M-Budget products in Migros or Prix Garantie products in the Coop? So that people on a tight budget can still shop there and not go to the discount store. The quality of the cheap lines is often reduced. It’s exactly the same with the subscriptions here. When it comes to details, Wingo or M-Budget is slimmed down somewhere, no apps for cell phones, less storage space, support is chargeable and cannot be reached all the time, etc. Ultimately, each of us has a choice as to how important this all is to you… and then you should make the decision meet. Stay with Swisscom or just take the initiative and change yourself. But the problem with subscriptions is buried in the details. There are certainly enough people for whom there is a knockout criterion somewhere in Wingo/M-Budget because they absolutely need or want something. If not, you can certainly change, but a change doesn’t happen on its own, you have to do it yourself.
@Staudieflitt79 wrote:
Why does Swisscom’s “TV, Internet and landline” offer cost 99.90 and M-Budget costs 49.90, which also runs on the Swisscom network. Is this a “hack” or am I simply stupid if I continue to stay and pay with Swisscom?
M-Budget Internet:
- limited configuration options on the router
- Less speed on the small subscription
- does not provide email service
- etc.
M-Budget TV:
- fewer channels
- less recording memory
- no apps (Netflix etc.)
- no web TV and no mobile app
- No multiroom possible
- no UHD
- Less comfortable interface/operation
M-Budget Landline:
- none Combox
- etc.
In addition to the costs mentioned for the hotline, it is also only available to a limited extent at M-Budget (not 7×24)
Wingo is similar, but offers multiroom for TV (max. 1 additional TV) and they offer a TV mobile app for on the go and on the TV-Box there are some apps, e.g. BlueTV and YouTube.
For info:
M-Budget TV/Internet/Mobile is provided by Wingo and Wingo is Swisscom’s discount brand.
….keep on rockin' 🤘🏼🤘🏼🤘🏼
