Difference between Multiroom and Multiroom MAX

@bsauser
The Multiroom option is an old option that is no longer available for subscription today. This makes it possible to operate an additional TV box or Smart TV at the same time for CHF 5.

Multiroom Max makes it possible to operate 4 other devices, i.e. TV boxes / Smart TVs, at the same time in addition to the basic TV subscription. This costs CHF 10.-, even if you only want to operate one additional device (+2 to +4 devices).

Customers who still have a subscription to Multiroom (+ 1 device) continue to pay CHF 5.-, new customers must subscribe to Multiroom Max for CHF 10.-, even if they only want to operate one additional device (while watching at the same time).

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@bsauser wrote:

Thanks for this feedback.

I currently have 2 TV boxes in the network and the multiroom option.

If I were to buy a new box now, would I have to remove one of the existing boxes so that I would still only have 2 boxes in the network?

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Three months ago, replacing a TV-Box still worked, it should still work.

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@bsauser wrote:

Thanks for this feedback.

I currently have 2 TV boxes in the network and the multiroom option.

If I were to buy a new box now, would I have to remove one of the existing boxes so that I would still only have 2 boxes in the network?

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If you now buy an additional box and put it into operation, the system will ask you which existing TV box you would like to replace, since you can only operate a maximum of 2 TV boxes with the old multiroom option.

Of course, you can leave this multiroom option, it’s just that the “replaced” box in the system always asks which active box you want to replace when you switch it on. You can do this indefinitely.

Hello, I received the information today, new product from July 1st

It says 5 for 1 month, then 9.90?!

greetings Markus

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@Sunnastau71 wrote:

Hello, I received the information today, new product from July 1st

it says 5 for 1 month, then 9.90?!

greetings Markus

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Hello @Sunnastau71

That’s right. The multiroom option for a single additional box is being removed from the offer

See also => ​​here

This doesn’t do me much good, other than it being more expensive, I have no benefit since I only run 2 Boxwn. Too bad!

Geht mir gleich.

Ditto for me, that’s why I canceled the option. taken out. The second box was only used sporadically anyway and so the almost double price is no longer worth it to me.

It’s a shame, once again a hidden price increase for long-time customers (I only have 2 boxes myself). Maybe switch to Wingo?

Once again an “adjustment” that for me, who simply uses 2 boxes, is nothing but a 100% price increase.

Quite cheeky under the title “We always work on an offer that corresponds to the latest standards”.

Then it’s better to make an honest report that "the price of your product has doubled!

We are 2 people in the household. Since we sometimes watch different things, we have 2 boxes, hence multiroom.

We don’t have 5 boxes, for what?

So a 100% increase for us….

Maybe I’ll buy more boxes for our cats and teach them how to use them.

Maybe Swisscom will introduce Büsi-TV…

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@Cheetah wrote:

There are 2 people in the household. Since we sometimes watch different things, we have 2 boxes, hence multiroom.

Maybe I’ll add more boxes for our cats…

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This is exactly the alternative…

or else?; - ).

@Cheetah

It’s not always just about the number of people, but rather about the TV devices (with blue TV app or TV box) in a household. In many cases there is more than one device per person.

Of course it’s a price increase if you really only use two TV sets.

Another thought on this:

Perhaps Swisscom acted this way because too many customers actually used more than two TV boxes or blue TV apps on their Smart TVs with multiroom by constantly switching back and forth between more than two devices.

@roku73

There are no technical considerations whatsoever, because Swisscom’s production costs make almost no difference how many streams and devices there are in a single household and whether they are running or not.

The entire regulation of the number of devices and parallel streams, which, by the way, not even all CH IPTV providers know, is not cost-related at all, but purely marketing-oriented and is primarily aimed at maximizing purchasing power on average but very willing to spend Swiss consumers 🙂

Ultimately, it is simply a question of supply and demand, and from a purely market economic point of view, for unregulated and non-existential goods, every supplier is allowed to set the prices as they want, and every consumer can also decide independently what price they want for a particular item is still willing to pay.

With the price for the second TV-Box almost doubling, Swisscom is probably simply assuming that less than half of the two-box owners will not accept the price increase.

If not, it was a marketing misjudgment.

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@Werner wrote:

In the end, it is simply a question of supply and demand, and from a purely market economic point of view, for unregulated and non-existential goods, every supplier is allowed to set the prices as he wants, and every consumer can also decide independently what price they want for a particular product Item is still willing to pay.

With the price almost doubling for the second TV-Box, Swisscom is probably simply assuming that less than half of the two-box owners will not accept the price increase.

If not, it was a marketing misjudgment.

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Ergo… let’s let ourselves be surprised…

IMO

Greetings to marketing and those at (H)SG

I don’t want or should… anymore.

OT: I’m looking forward to May. In-si-der*in 😉

So, I am an existing customer and my current product is Multiroom Option. We are two people and so we don’t need the new Multiroom Max option. We wouldn’t know where to put a total of 5 TVs either. With this in mind, we don’t want to pay for something we don’t use. (Fr. 9.90/month)** Fr. 5.00 as before is fine.

Thank you very much for the feedback.

Hello @BMW_17a

You are here in a customer helping customer community. The most we can do is refer you to the hotline.

But honestly, I wouldn’t have high hopes if I were you. The multiroom option is being removed from the offer. There is now only Multiroom Max. Keeping a product that is taken out of the range will probably be difficult. There are probably only 3 options:

• Accept Multirom Max for 9.90
• Only use one box
• Change provider