Inquiry about my bill

Grummeckeid28

Actually I was chose this basic mobile s and when I checked in my app I found the bill for next month is 39.90, as you mention in your website the bill should be 19.95 for 24 months then 39.90. I want to make sure that my November bill will come at 19.90 as my order.

Thank you for your help.

Best regards
Mukhtar

r00t

Hi @Grummeckeid28

Welcome to the community! As this is a “customers help customers” forum, we are customers like you without any access to Swisscom-internal systems. For this reason, we do not have access to your subscriptions or bills.

However, if you have a look at the billing site in my swisscom (here) and click on “Details of the running costs”, it should show you all active deductions.

If not or if you are unsure, please contact the Swisscom support directly (0800 800 800 or swisscom.ch/contact)

Best,

r00t

Doremi

@Grummeckeid28 Hello

At Swisscom, there is no 24-month promotion. When you subscribed to the Basic Mobile S plan at 39.90 Swiss francs, you received a promotional offer at 19.95 Swiss francs for the first 6 months. You simply need to keep this subscription for a period of 24 months. It’s as simple as that.

Regard Doremi