What email can I send screenshots of broken swisscom website with errors console? I do not want to call, chat, or post community form, as a client and user.
Very customer disrespectful establishment, I cannot find send email option. Only phone call. -> Thinking about own needs, over customer needs. Another victim of adopting agile.
In technical support there is not even an option about broken web login cabinet.
It is Sunday, so chat also unavailable, although I tried it last time, very limited, you need to wait long time, somehow be there in the right time for an agent, who disconnects fast if you are not where. Also get lost in between pages, not sure there was upload option.
So Swisscom wants people to hang in line, and do blah blah for things which needs to be seen. Not all people prefer voice/interactive communication to dig through 10 levels of support and spend half an hour on it.
I wanted to re-issue a eSIM, to move to a new device, it gives me 'undefined' error on the page.
Tried Chrome and Safari on OSX. Also those new lines are messing up with error reading, hope you care to fix it.
From console:
main.c5902abd602a6ecf619b.js:1 Unexpected response while sending Zipkin data, status:403, body: [{"traceId":"4a799a4fb776bd06","parentId":"redacted","id":"redacted","name":"click","timestamp":1697378903496000,"duration":1,"localEndpoint":{"serviceName":"ng_portal fe"},"tags":{"tagname":"BODY","textContent":"
(function () {
var UseCaseName;
(function (UseCaseName) {
UseCaseName[\CSR\] = \COMMERCIAL_SIM_REPLACEMENT\;
UseCaseName[\EMPTY\] = \EMPTY\;
})(UseCaseName (UseCaseName = {}));
var urlParams = readUrlParams();
if (urlParams['useLegacyApp']) {
useLegacyApp();
return;
}
getUseCaseName(urlParams, function (useCaseName) {
window.useCase = useCaseName;
switch (useCaseName) {
case UseCaseName.CSR:
var newAppEl = document.getElementById('new-app');
newAppEl.parentNode.removeChild(newAppEl);
newAppEl.innerHTML = newAppEl.innerHTML.replace(/<!--|-->/g, '');
document.body.appendChild(document.createElement('app-root'));
var elems = newAppEl.children;
for (var i = 0; i < elems.length; i++) {
var domEl = elems[i];
var tagName = domEl.tagName.toLowerCase();
var el = document.createElement(tagName);
switch (tagName) {
case 'link':
el.rel = 'stylesheet';
el.href = domEl.href;
document.head.appendChild(el);
break;
case 'script':
el.src = domEl.src;
document.body.appendChild(el);
break;
}
}
break;
default:
useLegacyApp();
}
});
function useLegacyApp() {
redirect('md-index.html');
}
function readUrlParams() {
return window.location.search.substr(1)
.split('&')
.reduce(function (acc, item) {
var _a = item.split('='), name = _a[0], value = _a[1];
acc[name] = value;
return acc;
}, {});
}
function redirect(page) {
var newPathName = location.pathname
.split('/')
.slice(0, -1)
.concat(page)
.join('/');
location.replace(newPathName + location.search);
}
function getUseCaseName(urlParams, callback) {
var isEncoded =!!urlParams['encParams'];
var hasExchangeId =!!urlParams['exchangeId'];
var needsToUseUseCaseService = isEncoded hasExchangeId;
if (!needsToUseUseCaseService) {
var operationParam = urlParams['operation'];
callback(operationParam
? operationParam
: UseCaseName.EMPTY);
}
else {
var request_1 = new XMLHttpRequest();
var query = Object.keys(urlParams)
.map(function (key) { return key + \=\ + urlParams[key]; })
.join('&');
request_1.open('GET', 'services/use-case?' + query);
request_1.onload = function () {
var data = request_1.responseText;
callback(data || UseCaseName.EMPTY);
};
request_1.send();
}
}
})();
undefined"}}]
/ng-portal/online/services/trace:1 Failed to load resource: the server responded with a status of 403 (Forbidden)
Uncaught Error: Uncaught (in promise): Event: {"isTrusted":true}
at M (polyfills.ba50e8aad40709c5e405.js:1:15439)
at M (polyfills.ba50e8aad40709c5e405.js:1:14997)
at polyfills.ba50e8aad40709c5e405.js:1:16227
at t.invokeTask (polyfills.ba50e8aad40709c5e405.js:1:9695)
at Object.onInvokeTask (main.c5902abd602a6ecf619b.js:1:388301)
at t.invokeTask (polyfills.ba50e8aad40709c5e405.js:1:9616)
at e.runTask (polyfills.ba50e8aad40709c5e405.js:1:4877)
at g (polyfills.ba50e8aad40709c5e405.js:1:11962)
at e.invokeTask [as invoke] (polyfills.ba50e8aad40709c5e405.js:1:10807)
at b (polyfills.ba50e8aad40709c5e405.js:1:24001)