Unfortunately no, I cannot change the billing intervals.
After more than 1 hour!!! While on hold I was informed that Swisscom had switched to monthly billing. The reasons for this are not known.
I was neither informed of the change in advance nor was it explained!! Customer service definitely looks different!
It is an administrative idleness and also economic and ecological nonsense. And a cheek at that! You should have at least informed the customers about the change beforehand!
On September 1, 2023, the announcement was published in Kundencenter that the changeover to 1-month billing was taking place.
Otherwise, I didn’t receive any information via email or anything else. The August invoice was already sent as a 1-month invoice.
Affected customers only received notification of the change if they logged in to Kundencenter in September.
I received the last bill as a two-month bill. And the message in my customer account is from October 4th, the day my invoice was issued.
I had no information beforehand. And wherever this message should have been on September 1st… Who goes to Kundencenter, just like that…
But there is still no explanation as to why this change was made in the first place. For administrative reasons, this is not meaningful at all. Can it cost a little more again…?
Hi @Titi
Up to now I have always received bi-monthly invoices. Landline and mobile together. Went fine. Now suddenly it doesn’t work anymore - without any explanation…
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LG
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@Titi Sorry, but what kind of fuss are you making because they’ve now switched to monthly billing? It’s neither cheaper nor more expensive for you. At other companies, and even before, it was not common practice to only receive invoices every 2 or even 3 months. I always pay my bills by the end of the month at the latest anyway, whether Swisscom is back or not is completely irrelevant.
Yes, it is very relevant!
I receive bi-monthly or quarterly invoices from other companies. Works easily.
I also have to make payments for my elderly relatives. It’s pretty relevant whether I suddenly have 3 more bills every month. The effort is doubled. By the way, also for Swisscom…
And it’s also about the manner of non-information! No explanation, not even the Swisscom employee could provide any information. You should at least be able to state why you are making the switch. And my relatives don’t even have internet, so there was NO information at all!
This is not how you treat long-term customers!
If this is theater to you, then that may be your view. I just don’t like it, from a company that I’ve been receiving services from for many years - and paying dearly! - to be treated like that.
Hello @Titi
Basically, the biller determines the payment modalities. The fact that you are simply changed over without prior information is unpleasant; we (in the Customer Help Customer Community) cannot change that. We are Swisscom customers just like you. You have to contact Swisscom differently. For example, in writing or via contact form you may be able to achieve something.
But what else, what speaks against using LSV or eBill (possibly with automatic payment approval)? Then you have less effort.
In addition, I don’t know of any ISP that charges anything other than monthly. At most, those where it is annual. And even if there were some, they could be changed at any time.
With the various price adjustments and the upcoming VAT increase, it is quite possible that Swisscom has now done the same for you. In the past (when our family was still with Swisscom and everyone had a inOne Mobile go) my sister, my father and I received the bill monthly. My mother, with the same subscription, bimonthly.
We were then told that it was more worthwhile for Swisscom to collect the money all at once, as each Zahlung always entails effort and costs (for the biller).
What I could also imagine is that this was adjusted due to changes in your payment behavior (e.g. rather late or generally a lower credit rating). It’s not good that it wasn’t communicated beforehand, but in principle Swisscom is allowed to set the rules itself.
Kærar kveðjur - herzliche Grüsse
Dominik
@DomiP wrote:
We were then told that it was more worthwhile for Swisscom to collect the money all at once, as each Zahlung always entails effort and costs (for the biller).
This is precisely why bi-monthly or even quarterly payments would be necessary.
Assuming an invoice costs 10 euros.
Monthly 120.- per year
60.- per year bimonthly
Quarterly 40.- per year
I think it has more to do with the fact that with monthly Zahlung you can intervene more quickly if no money comes in. There is less money missing.
That’s exactly what SC said to my mother when we asked. Everyone else had to pay monthly, only she was “allowed” to pay every other month. This was mentioned there with the individual points, but it turned out that we were charged earlier due to a minimally higher amount (device purchases).
@Stephan_76 wrote:
I think it has more to do with the fact that with monthly Zahlung you can intervene more quickly if no money comes in. There is less money missing.
For this reason, Swisscom also keeps information about payment practices in the customer file. If you often forget to pay or always pay on the last day so that it arrives late, you could have other information there instead of “good” :-). By the way, this can be requested via a data information request from Swisscom.
Kærar kveðjur - herzliche Grüsse
Dominik
Well, it can’t be due to payment practices. I have always paid my bills on time - often changing the e-bill and paying it earlier so that I have the same payment date everywhere.
Of course I know that Swisscom can set the rules itself. But it’s also about customer friendliness and that was definitely not on display here.
I already have an e-bill. But as I said, I still make payments for other people and only one person has an e-bill. So that means I now have to make 3 different payments every month. For control reasons, I do not want to release payments automatically; I am responsible for the accuracy of these payments.
At upc - now Sunrise - I have been paying quarterly bills for years. Works easily. Maybe Sunrise will change that now, they can do it the way Swisscom can. Then it will be exciting to find out whether they simply do this without prior information…
I already sent a contact form yesterday.
Thanks anyway for the constructive comments.
