Hello @Stadiobu85 - @Anonym,
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Beautiful day
Thank you so much. I left for 2 weeks and I had love in the meadow in series and the best pastry chef. During the week of October 16 to 22, I am missing the 2nd episode of Monday, October 16 of love is in the meadow and the 2nd episode of the best pastry chef of October 18…I am waiting for your Feed back
I have first observations after activating the recording of the two series.
On 31.10 I activated the recording of the series The best pastry chef and I was able to verify that the two broadcasts of 25.10 were recorded. They were available in replay and visible in the list of recordings.
As I did the manipulations with the app on the PC, I also memorized the direct links (URL) to the two recordings.
Today, 02.11, these two episodes are no longer in the replay and one of the two has disappeared from the recordings.
If I use the direct links that I had memorized, only the second episode is still available.
@NathalieSI Could you pass the information on to the team looking for the problem. In the case of these paired episodes this seems linked to the management of the replay period which erases one of the two recorded episodes.
DanielD
Good morning
thank you for your tests. For me it was the recordings for the weeks of October 16 to 22 that were buggy. On the 16th, the 2nd episode of love is in the meadow was not in the recordings and on the 18th, it was the 2nd episode of the best pastry chef which was not there. For the week of October 23 to 29 I had the 2 episodes of each show. As you have already mentioned, M6 gives the same name to the 2 episodes of the same evening for one of 45 minutes and one of 80 minutes, which could cause this problem??? But in this case, why every x weeks????
7 days later
@NathalieSI I confirm the diagnosis for the two series mentioned above which have episodes in pairs with the same name. I lost two more.
As soon as it is no longer available for replay, although having been marked as recorded, the second episode of the pair disappears from the list of recordings.
DanielD
9 days later
I noticed the same thing as you: I kept the recordings from November 8 of the best pastry chef that I watched. Then the 2 episodes of the 15th were recorded in succession. On the 15th I had all 4 episodes and today I checked and I no longer have the 2nd episode from November 8th. I took photos of my TV screen.
same with love is in the meadow. The 2nd episode of November 6 was deleted after the recording of the 2 episodes of November 13, therefore at the end of the replay.
So in fact, everything is recorded but as soon as I replay, one is erased and it’s always the 2nd.
Do you have a response from technical service on this subject? Because now I no longer dare to trust series recordings. THANKS
5 months later
Hello, I seem to have the same problem. When I record a show that is spread over 2 time slots (2 episodes) but has the same name, I find both recordings. But the following week, when the sequel is recorded, that’s when the 2nd part of the previous show is erased. Is this the same problem as previously reported? Did you find a solution? Thanks in advance.
Hello, that’s exactly it. I have this problem with all shows that have 2 episodes on the same night. Top chef, the best pastry chef, married at first sight, etc. The following week, the 2nd episode was deleted. I reported it to the technical service by telephone. We only replied that it was M6 who was responsible. I then sent an email directly to the employee I had on the phone sending him a photo of my TV screen but he never responded. There I keep all my series recorded and I will take photos again and I will send a letter to the complaints department. I pay for a TV L subscription, and I refuse to settle for an answer like that. I am often absent and therefore lose a large part of my recordings each time, which does not suit me. If nothing changes, I will cancel my subscription. You should also report this problem to the complaints department. The more we demand, the more they will move to do something!!!
7 days later
Hello to all of you. I share the same problem with the two episodes broadcast on M6 (love is in the meadow, married at first sight, Pekin Express, etc…).
I also have the same problem with the show Koh Lanta on TF1. The episode stays for a week then disappears, and instead is replaced by last year’s show.
Swisscom TV could position itself on this? And if necessary, do what is necessary?
12 days later
Hi Wichieha63 Welcome to this forum between customers who help each other.
Ah, Swisscom, the source of our joys and our sorrows! If I could pay you back, I would do it with a smile and a box of chocolates.
Unfortunately, refunds are not in my repertoire. Maybe we could negotiate a voucher for a virtual yodeling instead?
Have a nice day Doremi
8 days later
Are people from Swisscom’s technical department part of this forum and could help us??? Or should we write a registered letter to CLAIM???
the only telephone response I got last year when I reported this problem was that the person responsible was M6 because the 2 episodes broadcast on the same evening had the same number, and that therefore Swisscom could not do anything … THIS IS FALSE!!!!
I asked a friend to test it at home because she is not a Swisscom customer but a Net+ customer. Everything works for her. No episode is deleted. I have the proof to back it up.
6 days later
a month later
- Solutionselected by LeylaG
Hello everyone,
After several tests and contacts with TV specialists, here is the feedback I can give you:
The TV-Box is designed so that episodes with the same name are deleted after 7 days.
Several M6 programs are broadcast in this way: 1 episode per week in 2 parts, or 2 TV Guide slots. The difficulty is that the 2 parts of the episode are designated by the same identifier (ID). The second part is therefore automatically deleted by the system after 7 days.
Each week, a cleanup operation is performed on these identical episode IDs. Although they are two different shows, only the episode ID is taken into account.
I tested the workaround of archiving the episode. The system does not take this into account and deletes the second part of the episode anyway. When parts 1 and 2 share the same ID, the system assumes it is a replay, even if it is not.
The system is designed this way, in very complex logic and will not be modified. However, I asked the maintainer if it was possible to create an additional rule, that if the episode is archived, it should not be deleted. In the absence of the relevant specialist, we do not expect a response before August. We will also check if it is possible to draw the attention of M6 to this subject. Indeed, if the metadata transmitted to our system is correct, the second parts of the episode would not be deleted.
Since we cannot guarantee any solution here at the moment, I invite you to try the following workaround when recording your next program with 2-part episode: extend the recording time of the first part of the episode lasting 2 hours in recording settings => Manage > Settings > End of recording 2 hours later.
Thank you in advance for your feedback and sorry for the inconvenience.
Cordialement
Thank you for this response. I’m going to try to record the first episode by taking 2 more hours. I also archived each 2nd episode of the same evening and in fact it was still deleted but the system archived the first episode of the evening which I had not put in the archive… however I don’t understand why that works elsewhere than at Swisscom. I have a friend who has her TV subscription with Net +, she tested it and at home the 2 episodes of the same evening remain recorded after 7 days…. SO?????
Personally, I’m thinking about changing operators.