inOne Mobile care

    • Hello everyone

    I bought the TCL Family Watch for my daughter a year ago with the inOne Mobile carf subscription for CHF 9.90/month. I didn’t think the price was cheap (the watch can only be used to make calls to 3 numbers and relatively little data is used) but it was ok… everything on one bill and from the same provider.

    Now I also wanted to order a watch for my son. Selected the product at Swisscom and clicked on subscription. They only recommend the normal mobile subscriptions starting at CHF 59/month. By clicking on “other subscriptions” I can access the cheapest subscription “blue kids mobile” for CHF 14.90/month. Huge price increase of 50%!

    I have now looked through all Swisscom subscriptions. There is a Kids Prepaid for CHF 9.90 per month which fulfills everything needed for the watch. In addition, there is a discount of CHF 5 per month for the “blue kids mobile” if other products are already available.

    Neither prepaid nor discount options are shown as options in the watch ordering process. Unfortunately customer service couldn’t help either. Do you have an idea?

    @Swisscom

    Here you sell a subscription for your future customers - the first 079 number for kids/young people. You can then count them among your loyal customers for life (if you do everything right).

    Actually, I should receive a placement fee from you! 🤣👌

    No, no joke… It looks to me as if you’re trying to sell more expensive subscriptions than necessary and a lot of people have probably already bought the “wrong” subscription!

    Best regards

    Andrew

    Show original language (German)

      @Scheizeipei21

      In the “Customers helping customers” community you are in the wrong place with your complaint, try the link below.

      [https://www.swisscom.ch/de/privatkunden/hilfe/kontakt.html#beratung-und-bestellung](https://www.swisscom.ch/de/privatkunden/hilfe/kontakt.html#beratung- and order)

      Show original language (German)

      Installationen, Netzwerk, Internet, Computertechnik, OS Windows, Apple und Linux.

      Hello Walter

      Thanks for the info. I think I’m right. I just called the hotline. Unfortunately, they could only recommend the subscription for CHF 14.90.

      Unfortunately I can’t find out how I can order the watch with the Prepaid Kids or simply with the combination discount.

      I assume this should work somewhere.

      Lg

      Andrew

      Show original language (German)

      Hello Walter

      Unfortunately also not a solution. Have some Multi Device. But my son should have his own number otherwise he will have my calls on it ☺️

      The subscription is available Prepaid Kids and also the blue kids watch. However, prepaid cannot be selected in the ordering process and the combination discount with my Blue Internet L cannot be selected.

      Probably a technical error…

      Show original language (German)
      • WalterB has responded to this post.
        8 months later

        Personally, I would immediately switch to Wingo, order a second SIM there for CHF 5.00 and use it as a data SIM card (deactivate the call function). Then buy a prepaid SIM card and set up Whatsapp with this phone number. Of course this only works with a dual SIM cell phone.

        Show original language (German)
          9 months later