- Solutionselected by RaphaelG
….keep on rockin' 🤘🏼🤘🏼🤘🏼
9 months later
#user63
a month later
Was lied to by Swisscom Kundencenter, the “Change to Swisscom offer” department sent me the email; [xyz@abc.ch](mailto:xyz@abc.ch), which is not recognized by the system and therefore the delivery of the email does not work! POOR SWISSCOM
Contact via email is inefficient (waiting times on both sides, ping pong because of missing information, etc…).
What speaks against the other contact options? (Chat, phone…)
p.s. send me the email address you received via private message, I’ll check if it still exists, many have been switched off because they are no longer needed / processed…
Ich bin ein als Privatkunde getarnter Swisscom-Mitarbeiter im Bereich Service Continuity.
@StefanSch wrote:
Contact via email is inefficient (waiting times on both sides, ping pong because of missing information, etc…).
What speaks against the other contact options? (Chat, phone…)
For example, writing an email at 11 p.m….but in order to be able to process it, you also need employees with the necessary background knowledge to be able to avoid or minimize that ping-pong.
Glotzologist
3 months later
- You can check for yourself in mySwisscom which email product you currently have.
If it is already an email light then it will remain free of charge.
However, if you have already forgotten your Swisscom login, there is no way around the free hotline 0800 800 800.
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
16 days later
We were on vacation for a week on Feldberg (Germany). We couldn’t watch TV directly with iPad. We had to log in again and again with the iPad. We often had no connection with the mobile phone. My wife has an implant. She is always connected to the hospital via an app. Unfortunately there is often no connection. In many things it said: not intended for abroad.
We haven’t had this problem for the last 14 years when we were on holiday on the Feldberg at the same time. The display kept saying Vauda from Germany. does that have something to do with it? What has changed at Swisscom? We don’t want to look for another provider.
Thank you for your feedback.
Heidi and Gottlieb Hari
2 months later
Is there an email address for customer service?
YES, you can use the following emails
email to swisscom:
xxxx*
or…,
[impressum.res@swisscom.com](mailto:impressum.res@swisscom.com)
or…,
[imprint.sme@swisscom.com](mailto:impressum.sme@swisscom.com)
TREUER SWISSCOM - CUSTOMER
*invalid email address removed by moderation*
10 days later
Bring more foreigners to Switzerland!
They can answer emails or not???
I don’t have a *** phone to call 😞
PC is a connection to the outside 🙂
* was removed by moderation, we refer you to the rules of conduct *
https://www.swisscom.ch/de/privatkunden/rechts/social-media-netiquette.html
See solution above… You can get in touch there, even without a phone… www.swisscom.ch/kontakt If you have certain concerns, you can also stop by a shop .
Please pay attention to your language. As in most forums, we maintain a friendly and polite tone here. Offensive, racist or similar expressions will not be tolerated here!!
@blacky1 wrote:
Bring more foreigners to Switzerland!
They can answer emails or not???
I don’t have a fucking phone to call 😞
PC is connected to the outside 🙂
Unfortunately, your post is very rude and also latently racist, making others ashamed.
If you read this again, won’t you perhaps feel a little ashamed of yourself afterwards and want to do better next time?
Hopefully yes, because then there is still a chance of improvement.
Hobby-Nerd ohne wirtschaftliche Abhängigkeiten zur Swisscom
7 days later
It doesn’t matter where… Because here in the forum we discuss things in a different way. If you have a question, problem or concern, please feel free to contact us here. Even if this is critical. But we all also want to be spoken to in a normal tone. Just to say it briefly in your posts here… Especially if someone has a lot of difficulties with spelling, they shouldn’t shoot at sparrows with cannons and use swear words and belittle others!! I find that extremely questionable! As I said, please use a different tone and the community will be happy to help you. But like… no, sorry!