Hello, since this morning I have no longer been able to connect to my OCS application through Swisscom, even though I put in my identifiers, I am no longer able to connect. Has this already happened to anyone among you? thank you very much for your future response and any help you could give me. Greetings
Olivier Schwarz
Hello @Sonny78,
Oh yes! This happened to me so often that I gave up using the OCS app.
I called Swisscom who referred me to OCS, in Paris, who referred me to Swisscom!
Also being a Canal+ subscriber, I use the myCANAL app, which allows me to see all the films that have been broadcast on OCS. You can even see them several hours before they are broadcast, often. And if we watch them live, we even have the possibility of starting them from the beginning.
Some people have no problem connecting to the OCS app. There are privileged people.
But if you absolutely want to connect to the OCS app, try using a browser other than your usual one. I succeeded a few times this way.
Good luck.
Just one question: do you use the app on the Swisscom box? There the connection works better. For me, it’s with the OCS app on the Apple TV box that’s giving me trouble.
Cordialement, Prelude
Thank you very much for your response.
On the Swisscom box it works really well.
I also subscribe to Canal+ so I can see all the series, all the films, all the documentaries… that they air on OCS.
But I can’t connect to the application on my iPhone, it’s impossible.
This has also happened to me often in the past and then suddenly it would work again for a while and then it would go wrong again.
I don’t think I’m going to worry too much, I’m going to watch on Canal+ and I’m going to try to connect from time to time.
I also called Swisscom who told me there was nothing they could do and advised me to contact OCS directly, which I did but in fact the two passed the buck.
in fact I have no solution.
Honestly I don’t see a solution.
Thank you again 1000 times for your response, it’s very very kind of you and I still hope to be able to use the application because it is practical.
Please receive all my greetings and I wish you a very nice end of the afternoon.
Olivier Schwarz
Hello, since this morning I have no longer been able to connect to the OCS application with my credentials. Could someone please help me, thank you very much. I have already posted this request in another section where I received a very kind response but I would like to know if other people have had this problem or are currently having this problem and if they could help me?
greetings
ps: a moderator from Swisscom couldn’t help me?
Hello, since this morning I have no longer been able to connect to the OCS application with my credentials. Could someone please help me, thank you very much. I have already posted this request in another section where I received a very kind response but I would like to know if other people have had this problem or are currently having this problem and if they could help me?
greetings
ps: a moderator from Swisscom couldn’t help me?
solutions have been put forward in this discussion
Change in French-speaking OCS channels - Page 2 | Swisscom Community
in particular contribution post #21 from @Prelude from 01/27/2023
So here is the solution; it now connects by itself!
You need to make some settings in Settings, Safari, Confidentiality and Security:
…
The most important thing, it seems to me, was: Hide the IP: Trackers only.
I uninstalled the application, reinstalled it, put in my Swisscom codes and it works again, thank you very much.
“On apprend parfois plus d'une défaite que d'une victoire” — José Raúl Capablanca
Thanks @Black Mamba,
I didn’t remember finding the solution you mentioned.
I don’t even know if it still works. Anyway, it’s only for Apple devices.
Cordialement, Prelude
Hello @Prelude
in fact it was already Sonny78 who had problems in the January discussion
we must assume that he must have kept the same devices 🤔
“On apprend parfois plus d'une défaite que d'une victoire” — José Raúl Capablanca
Hello thank you very much to all of you for your answers and yes I kept my devices I made the same changes to the settings that you gave me above but it is still impossible to connect.
However the first time it worked and I haven’t changed anything since.
Thank you very much and greetings to all of you.😃😃😃😃
ps: In my opinion there is a problem coming from OCS because Swisscom can do absolutely nothing.
We’ll see.
Cordialement, Prelude
Well, it’s like last time, now it works. I don’t understand why I did exactly the same thing that I did since yesterday and this time I can connect.
This application is really very weird.
Well it works but for how long that is the whole question….
In any case, thank you all for your help and kindness.
Good evening to you all and greetings.
😀😀😀😀😀😀😀😀😀
ps: I think it’s good to be able to help each other like that.👍👍👍
Hi, I can’t connect to the ocs app on iPhone with my account
When I click on “I connect” it tells me to choose on which platform I select ocs then it takes me to a page (as if I was on safari) I connect it works but when I click on ok at the top on the left it closes the page and it returns to the starting point I have to connect etc, I have iOS up to date I have removed the app still nothing and I am subscribed to ocs
