NAS storage feature removed without any notification and replaced with useless tethering app.

azayet

Why did you remove this feature?

NAS feature is a must to have in a home router. Using a phone to connect in tethering the box to internet doesn’t make any sense. Worst case, you could have kept both features and depending on what the user selects.

My drive disappeared suddenly and without knowing that the firmware of my box was updated.

Could you please give the guideline to revert back the update? How to do a factory reset to get back the previous os firmware running?

Thanks for your feedback.

Vito_LTP

Until april 11th, 2023 my USB NAS (Seagate 4 TB USB) was working fine for over two years. Out of the sudden it’s not working anymore.

At the beginning I thought it was a hardware problem with the external hard drive or the USB cable connecting to the port. I then hooked up the NAS directly to an USB port on two computer within the same network, and the HD is being recognized on both of them.

I believe to have read a notice from Swisscom saying the NAS port would be disabled to favor the “My cloud” storage capabilities, but somehow I can’t find this communication in my inbox anymore.

Has anyone else experienced this problem too? better yet if I can get some guidance from Swisscom customer service.

Thanks in advance for your contributions

Doremi

@Vito_LTP

es, the USB NAS port is definitively disabled. As for the email that indicated the deactivation, the first one was sent in the fall of 2022, followed by a reminder in February, unless I’m mistaken.

Doremi

Vito_LTP

Thank you Doremi.

POGO 1104

@azayet wrote:

Could you please give the guideline to revert back the update? How to do a factory reset to get back the previous os firmware running?

No way back is possible.

The NAS function is removed permanentely….

You have to use a external solution….

Gaeilgeoir

@azayet Swisscom informed all users of the NAS several times by e-mail, that this will happen. Didn’t you get any e-mail?

Doremi

Hello

The problem could come from the fact that some clients block the company’s emails, like Swisscom, because they consider them as advertising and send them straight to the trash without even reading them.

Doremi

Black Mamba

@Vito_LTP

Thank you for the contribution and the feedback 😀

Please accept answer @Doremi as a solution to the problem encountered, for that use the Solution option?

A like is also always nice 👍

Vito_LTP

Hi Black Mamba,

The root cause is identified, but it’s not a solution. I guess the solution would be finding another service provider that gives you the flexiblity to access a NAS from the router.

Feedback to Swisscom customer service: it’s difficult to keep your customer loyalty if you cut or disable services that were previously available.

Doremi

@Vito_LTP

To maintain a stable connection with a NAS, it is recommended to opt for a real high-quality NAS, such as those offered by the Synology brand. These devices are renowned for their reliability and accessibility from anywhere in the world.

Doremi

Vito_LTP

Thank you Doremi for your valuable advice, much appreciated, but Swisscom is missing the point, and the cusotmer promise statement.

“Swisscom has a duty to everyone to make the possibilities of a connected world accessible, easy to use and relevant. That is our responsibility. And it’s also our promise as the Swisscom brand.” this translates to me, as a customer, to make the possiblities of a connected world -and current services, like a connected SAN- accesible.

Now it’s either I have to upgrade my SAN, with the associated investment incurred for the Synology brand; or I will need to move to the Swisscom cloud, with the uncertainty to charge me for its usage in the future; or move to another provider.

Have a great day.

azayet

Gaeilgeoir,

I didn’t get any email regarding this change. Actually I realized this when I didn’t have access to my external disk that stopped suddenly. So after investigation, I realized that there was a change on the applications installed on the box. Which is very weird because the firmware is same version. So two possibilities:
- Firmware changed but the version is not updated.
- The applications installed on the box is fully controlled by Swisscom and they can proceed and uninstall whatever they want remotely.

azayet

@Doremi, this is not correct because I actually didn’t receive an email about his change. Besides, no firmware version changed on my box. I had to investigate and I thought that the storage was fried, then realized that the USB are only for tethering which is a feature that a minority is using in my opinion.

Gaeilgeoir

@azayet That’s what Swisscom told, I personally didn’t get any E-mail as I have an IB4 which never had this function, so I can’t chek, when exactly this mail was sent (If I remember the respective discussions in the german-speaking community, it was in autumn 2022 for the first time). It could also be that some people deleted this message thinking is it Swisscom advertising without reading it, difficult to judge. Either way Swisscom stopped this service (of course remotely).

Doremi

@azayet

Everyone probably received this email, which unfortunately was thrown away without being read. However, I wanted to inform you that the local Nas functionality has been extended until March 31, 2023

What is happening to the central storage function?

Doremi

Jauttaufas46

I did receive the email, but I didn’t realize until today when my macOS Time Machine reminded me the backup disk is not connected for over two weeks.

The website says “due to declining user numbers…” I am not sure if they really did the customer survey or just want to promote their cloud storage. For me, I have been using this function for Time Machine backup and it worked like a charm. That’s one motivation that I have been using Swisscom, simply for this internet box.

Sure you can “operate a third-party NAS solution,” but what is simpler than just plugging in a hard drive to the internet box? Honestly I get a bit disappointed and now considering switching the provider…

baseldon

Giving my cent to the old post with the question of a newbie to NAS thing. As I have also been using the easy way of “NAS” = plug in a USB drive und fertig, since a while (well-known date, latest from this threat) I am also forced to use the cloud services, but I do not really like it. So I want to change to real NAS (ok I am kind of not wishing it but there is no other way around while using Swisscom) and I have no idea if my old intenetbox-2 is going accept a sinology device. Could anyone tell me please whether I need to change to a newer version of the Swisscom boxes, or the …-2 is still ok? I have been eyeing the Syn224+ device and before I go for this investment I wish to know if it will work. I read back and force different threats around the topic here and I understand need to use open vpn and other things which is not for everyday user immediately, especially untalented can get lost in it, but I think I can learn the things the way down until it will work properly. I just need some support before the first big step.

Thank you

r00t

Hi @baseldon

You don’t have to use any VPN solution if you just want to access your data within your home network. We only discussed this as one of many ways to access the data from outside your home network.

The synology device will connect to the internetbox via LAN cable like any other device, i.E. a printer, the internetbox won’t be directly involved into the filesharing. It will work 😉

There are tons of resources for installing the NAS the first time, for example on YouTube. There are also extensive written guides.

If you get stuck somewhere, feel free to create a new post in this forum, we will be happy to help! 😊

Best,

r00t