@Vofeiha28

It’s best to open a fault ticket with BMW and Swisscom and be persistent, i.e. demand that the two companies sort things out between themselves. At Swisscom you can find support here:

Tel. 0800 800 800

or

Private customers: Contact via hotline, chat, message | Swisscom

Here you may only have to request that the case be escalated to 2nd level support, who should sort this out together with BMW if necessary.

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In fact, activating the BMW eSIM is currently only possible for private customers. Unfortunately, Swisscom does not currently offer company subscriptions for technical reasons. However, Swisscom is working on it, but I don’t know an exact date.

Doesn’t really help you though…

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6 days later
6 days later

Please let me know if you were able to solve the problem. Unfortunately it still doesn’t work for me. I’ll try to create a ticket via corporate customer support next week.

Greeting

Mark

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8 days later

According to current information from the Swisscom business hotline, this should only work for Natel go subscriptions from around April 1st, 2023. I’m excited…

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  • hed likes that.
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 siehe Screenshot 😔

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I’ve had the same problem since January! It doesn’t work and no one is responsible. On my second BMW I no longer chose the accessories… For what they pay 400 Stutz… if they can’t get it to work

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When I asked BMW and Swisscom in May, they said I was the only one with this problem. When I read the entries in the forum, it seems like a lot of customers are affected…

I wonder whether we can put more pressure together, either at Swisscom or at BMW.

Who have you already had contact with about this?

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