hello, swisscom asked me 160.- frs to transfer my old data to the new laptop that I bought I find the montant excessive……
my request concerns a person who does not have internet thank you for your answer which I will pass on because I did not find this section and I am also surprised by this montant
thank you all
Good evening @todk,
You are on a forum whose principle is: mutual assistance between customers. Consequently, being customers like you, it is impossible for us to comment on the case you submit to us.
We don’t know what was done. What was announced to the person you are talking about, was he informed of the price to pay before the operation?
Any comments on our part are only suppositions.
Cordialement, Prelude
thank you for the super fast response
indeed the client was informed but a little overwhelmed by the technology she said yes it is often afterwards that we realize that the montant is really high……..
I still think that following a purchase of more than 400 francs the montant should not be that high….. handling does not take much time……
thank you I will pass on the answer…
Have a good evening
Hello @todk,
Data transfer is generally billed according to the “Hourly rate” under the individual My Service services: here.
If this person does not understand the montant invoiced, they can contact our assistance to obtain more information 😊. Our specialists will then be able to read her file and provide her with personal information.
Nice week
