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@Paubario19 wrote:

… the color is green on the switch.

Hmm, can you limit this somewhere in games or in general?

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And the one next to it is yellow? Is there a cable coming from these two sockets at the back that is combined? -> then you have a split installation and that will cause problems.

This is the first time I’ve read that the image resolution has an influence on the bandwidth required when playing online games. The connection is required for position information, but the image is calculated by the graphics card.

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@Paubario19 wrote:

@hed So you need 1 picture of the multimedia box and 1 picture of the house connection box where Swisscom comes in and then goes into our house with the “fuses”?

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@Paubario19

No, from the multimedia box and a LAN socket in the house where you plugged in the PC or the switch in front of the PC.

P.S.:

Can you please also provide the desired screenshots according to posts 25 and 30.

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@Paubario19 wrote:

@hed As far as I know, the cable from the router to the switch is just a Cat. 5e installation but everything afterwards is installed with at least Cat. 6a.

(and this so-called cable is planned for a revision)

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@Paubario19

Cat. 5e is very suitable for Gigabit Ethernet and does not need to be replaced. And Cat. 6a or even Cat 7 alone says nothing about how the installation is done. If it is designed as a split multimedia, i.e. an 8-wire cable is split between 2 LAN sockets, this can be very problematic.

@Paubario19
Here are a few analysis points:

• The line length is more than 1250m over long overhead lines
• Still it is a stable signal without any interference
• The line was stabilized, maybe you could still get 5-10mbps out of it
• It’s an SME account, which means I’m not allowed to do any manual optimization (only if the customer gives their OK)
• I can’t find any problems in-house, looks good
• 5G Booster is not available to SME customers (it would only be TCP, not yet UDP). Therefore, the customer must call his customer advisor to find out what options there are for SME customers to increase the speed.

Conclusion:
Yes, the performance of the line far in the country is not better and will only be with mobile support. So I can certainly imagine that he has to download so much for the scenery that he can’t keep up, especially if something else on the internet is pulling data. The diagnostic menu in the router, where you can see the download/upload, can give you an indication of this. The Anschluss is only partially suitable for gaming at very high resolution.

Best regards

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@Roger G wrote:

@Paubario19

…

• I can’t find any problems in-house, it looks good

…

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@Roger G

What do you mean by in-house, just the line from the UP to the IB?

I assume that you cannot determine remotely whether the LAN is built as split multimedia, for example. This means that the statement that no problems can be identified in-house is likely to be very bold or at least misleading.

• inHouse is always from the UP to the router, including patch panel and sockets, but only DSL signal (or BEP to OTO and router with fiber optic)… so everything in front of the router in the building.
• Everything after the router is the home or company network, i.e. Ethernet, WLAN and the rest of the stuff

@Roger G

In your nomenclature or that of Swisscom it may be understood that way, but from the customer’s perspective it is not so clear. By InHouse, customers understand the house installation and do not differentiate between the UP <> IB part and the LAN.

In my opinion, it would be better and unambiguous if the individual sections in customer communication were named as follows:

- Swisscom cable to the transfer box/connection box

- Cable between transfer point/connection box and Internet box

- Network (LAN) between Internet box and end device (e.g. TV-Box)

The description will be longer than if you only use one word or an abbreviation at a time, but it is certainly easier to understand for the layperson.

@Paubario19

Yes, you could roughly summarize it like that.

Do you need the SME-Anschluss or would a private customer connection be sufficient?

In this case, you could try using the 5G booster (there is a return policy of 10 days) and @Roger G could also try to tune the Anschluss a little more easily (see post #35).

@Paubario19

Although you cannot limit the bandwidth of individual devices on the IB, you can prioritize individual devices (e.g. the gaming PC or PS4/5) in the IB (keyword QoS).

However, you cannot use this to blend the TV and the phone, as these have the highest priority.

@kaetho

Have you also tried the IB’s QoS settings?

Paubario19

Have you already tried this to see if there is an improvement:

The Centro Business 2 is not an Internet box and has completely different firmware. This is a router for smaller Geschäftskunden. I have no idea whether it has such functions.

@Paubario19

It is quite possible that this setting only exists on the IB, but not on the CB. Is there a reason you use a CB?