
@hed @RaphaelG It makes a difference whether the customer is assigned any employee or whether this is done according to the request.
Or were there previously these “grandmother salesmen” who, for example, when asked about a setting, would not immediately sell a new cell phone at Swisscom? I assumed that it was just not released to customers with questions at the time.
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Hello @Tusuttien20,
The familiarity is used simply because it is indicated in the forum charter and because it is customary on the internet. But we’ll happily accommodate you if you prefer.
Have a wonderful holiday season.
Cordialement, Prelude
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